Phased rollout This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

21.05 patches

Review the fixes and updates in patches to BMC Helix Virtual Agent 21.05 that might impact your users.


Related topics

Known-and-corrected-issues

21.05 enhancements

Available patch

Patch version

Defect fixes

Updates

21.05.03

21.05.01

None


Update in 21.05.03

Support for Slack Enterprise Grid

Use Slack Enterprise Grid to create unlimited workspaces that replicate the way your company is structured.

For more information about how to leverage Slack Enterprise Grid in BMC Helix Virtual Agent, see Enabling-Slack-in-a-chatbot-application. 

Learn more about Slack Enterprise Grid in the Slack documentation.


SaaS application patching

BMC applies patches during Maintenance windows.