26.2 enhancements and patches

Related topics

Review the BMC Helix AIOps 26.2 enhancements and patches for features that will benefit your organization, and to understand changes that might impact your users.

Version	SaaS	On premises	Fixed issues	Updates
26.2.00	✅	-	Known-and-corrected-issues	26.2.00 enhancements

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.

26.2.00

Use Ask HelixGPT to investigate and help resolve a situation

The Ask HelixGPT AskHelixGPT chat icon_262.png chat option is available on all UI pages in the BMC Helix AIOps console. Ask any of the supported questions, such as Give me a list of critical situations or Get me the changes related to the situation <situation_ID>, in free form, to investigate a situation. On the situation details page, the current situation context is retained in the chat, so you don’t need to type the ID again while asking questions.

Ask HelixGPT provides contextual, in‑page assistance so you can get relevant answers without leaving the current page.

For more information, see Using Ask HelixGPT to investigate situations.

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Run Deep Root Cause Analysis for a situation in Microsoft Teams by using Ops Swarmer

Perform deep root cause analysis for the specified situation by asking the question, Show me Deep RCA for <incident ID/situation ID> in Ops Swarmer in Microsoft Teams. After the root cause analysis is initiated, the response displays the current status and the situation URL.

Deep RCA automatically correlates logs and changes to pinpoint the most likely root cause faster, reducing triage effort and significantly improving the mean time to resolution (MTTR). For more information, see Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations.

Identify the root cause of a situation by analyzing logs from Splunk Enterprise

By adding Splunk Enterprise as a data source in BMC Helix Agent Studio, you enable AI agents to analyze relevant log data from Splunk to help identify the root cause of a situation. When investigating an issue, the Log Tool provides insights by retrieving and analyzing logs from the specified Splunk indexes.

For more information, see the BMC HelixGPT documentation, Adding agents for BMC Helix AIOps.

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Support for multiple indexes in Elasticsearch logs for identifying the root cause of a situation

While using Elasticsearch as a data source for Deep RCA in BMC Helix Agent Studio, you can configure multiple indexes from which the Log Tool retrieves and analyzes relevant log data to help determine the root cause of a situation. In addition, you can connect to Elasticsearch over HTTPS for secure communication.

For more information, see Adding agents for BMC Helix AIOps.

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Customize the number of entries to be displayed in Ops Swarmer or Ask HelixGPT chats

By default, for any question that you ask in Ops Swarmer in Microsoft Teams or the Ask HelixGPT chat, details for the top five situations and the total number of situations are displayed. You can change the number of entries displayed by updating the AIOps chat agent configuration in BMC Helix Agent Studio. You can set the limit to get a maximum of 10 entries in the chat.

For more information, see Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations and Using Ask HelixGPT to investigate situations.

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Edit the services created or imported into BMC Helix Discovery from the BMC Helix AIOps console

Edit the services that are created or imported into BMC Helix Discovery from the BMC Helix AIOps console by using the Edit Health Configuration option. You can configure only health indicators, event rules, and health profiles for these services. The service definition remains read-only.

This capability simplifies service management by enabling end-to-end configuration from a single console, reducing context switching and saving time.

For more information, see Creating service models.

Set a preset as the global preset on the Services page

As a tenant administrator, save a set of preferences (for example, severity filters, advanced filters, and the page view) in a global preset by using the Global Preset option on the Services page. This preset is available for all users in a tenant and offers a consistent user experience. Other users in the tenant can set the global preset as their default preset.

For more information, see Monitoring service health.

Optimize operational efficiency with the enhanced AIOps Value dashboard

The AIOps Value dashboard includes the Event Type filter, which helps you get insights based on specific event classes across the Operational KPIs, Top Offenders, and Raw Data sections.

Thresholds for key metrics are updated to better reflect performance levels, and panel color indicators are revised to improve clarity and interpretation of dashboard data. These updates help you analyze trends more effectively, reduce noise, and make faster, data-driven decisions.

For more information, see AIOps Value dashboard.

Sync vulnerability remediation scripts generated by BMC HelixGPT to Ansible Automation Platform

While investigating vulnerabilities impacting a service, sync the remediation scripts generated by BMC HelixGPT to Ansible Automation Platform through integration with BMC Helix Intelligent Automation from the Code Wizard, without leaving the BMC Helix AIOps console. The synced script is automatically mapped to all assets impacted by the vulnerability and will be available as an option when you create a vulnerability remediation operation. This capability eliminates the need to manually export, upload, or recreate remediation scripts in the remediation tool, enabling faster vulnerability remediation.

For more information, see the following topics:

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Improvements to the Vulnerability details page

The Change Tickets column in the Impacted Assets table on the Vulnerability details page displays the change request IDs created when remediating an impacted asset. Click the ticket ID to view the details of the change request.

This enhancement enables tracking of remediation operations.

Vulnerability_Impacted assets_Change ticket_262

Additionally, you can click the link in the Remediation Status column to view the list of operations and their status. Click an operation name to navigate to the Operations page in BMC Helix Automation Console to view the operation details.
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For more information, see Investigating vulnerabilities.

(Controlled availability customers only) Enhancements to services

The following enhancements are available for service management:

Faster root cause analysis with standalone events on the service details page

On the Service details page, the Root Cause Analysis section provides a unified view of situations, standalone events, and changes that impact a service. Events that are not part of any situation but impact the service are displayed in the Standalone Events tab.

This enhancement enables faster troubleshooting by allowing operators to investigate all service-impacting issues from a single section, reducing the need to switch between multiple sections.

For more information, see Performing causal analysis of impacted services.

Proactively identify service impact with KPI metrics-based predictions

Generate prediction events automatically for KPI metrics associated with services. With this capability, BMC Helix AIOps predicts threshold or baseline violations for services without the need to configure health indicators for a service. Operators or SREs can identify potential service degradation earlier, take proactive actions, and reduce unplanned outages.

For more information, see Enabling KPI‑based predictions.

Identify unavailable services with improved health scoring

Configure rules that determine when a service is unavailable based on defined conditions. Select when a service is marked as unavailable, on the first event or after 5 events. The health score for an unavailable service is always 0, which helps operators or SREs identify and respond to real outages faster.

For more information, see Configuring global settings for service health.

Control access to services and related data with role-based access control

Enable role-based access control for services and their related data. Use authorization profiles created in BMC Helix Operations Management to assign services to user groups so that users can view only the data to which they have access.

Related data, such as situations, events, predictions, and dashboard insights, is accessible based on assigned services across BMC Helix AIOps, BMC Helix Operations Management, and BMC Helix Dashboards. This capability reduces irrelevant events and prevents unauthorized access to services.

For more information, see Enabling role-based access control.

(Controlled availability customers only) Support for IPSec-based event correlation

BMC Helix AIOps detects and correlates events across CIs and services based on the discovered Internet Protocol Security (IPSec) tunnels. When network devices are connected by IPSec and generate related events (for example, IPSec tunnel issues), BMC Helix AIOps groups them into a single situation. Only tagged IPSec-related events are correlated into situations.

For more information, see Situations overview.