22.2 enhancements and patches

BMC applies upgrades as described in the BMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows..

22.2.01

Enhancements to services and service details

A number of enhancements are provided to improve your experience with viewing services and service details. 

Entities renamed to Services

The Entities tab is renamed to Services. All the related functionalities remain unchanged.

CI impact path displayed in dotted red line

In the CI Topology tab of the service details view, the CI impact path between the impacted nodes is marked with dotted red lines, and the non-impacted nodes is marked with grey lines.

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service.

View upstream and downstream impact paths

In the Service Hierarchy tab of the service details view, use the Upstream Impact and Downstream Impact options to view the upstream (parent nodes) and downstream (child nodes) impact paths of the current service.

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service.

Automatic tagging and grouping of advanced filter criteria

If you add multiple filters in the Advanced filter box in the CI Topology and Service Hierarchy tabs, based on the length and number of filters and the space available to display, the filters are automatically grouped  and tagged as +1 active, +2 active, and so on. You can click the tag to view the grouped filters.

For more information, see see Performing-ML-based-root-cause-isolation-of-an-impacted-service.

Enhancements to Situations

A number of enhancements are provided to improve your experience with situations. 

Create an incident from the Action menu

The Create Incident action is available from the Action menu that is part of the list view. 

For more information, see Monitoring-situations.

Filter by status

Filter situations based on their status. By default, only open situations are displayed.

For more information, see Monitoring-situations.

Customize the Situations list view

Choose the columns to be displayed on the Situations page. You can also drag and drop columns to rearrange the Situations page according to your requirement. This can be done only in the list view. 

For more information, see Monitoring-situations.

Sort columns

Sorting is available on the Occurred, Severity, Priority, and Status columns.

For more information about these enhancements, see Monitoring-situations. 

The following MP4 shows the Situation enhancements. 

View incident details in BMC Helix ITSM

Click the incident ID created against a node for an impacted service or situation to launch the incident details in BMC Helix IT Service Management.

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service and Investigating-ML-based-situations. 

22.2

Learn about the new features and enhancements in this release in the following video (2:35): 

^{https://youtu.be/f4BiJg2SZ5E}

View situations as a list

Situations can also be viewed in a list, in addition to tiles. Using the list view, you can see the details and perform event operations from the Action menu without drilling down to an individual situation.

For more information, see Monitoring-situations. 

Group events hierarchically in a situation

When investigating a situation, you can select a hierarchical view to group events hierarchically. The hierarchical group is created using event signatures. The default view is a flat-style list of all events.

For more information, see Investigating-ML-based-situations.

Perform event actions for impacted services and situations

For any open event, you can perform a set of actions. These event actions are available for impacted services and associated situations. 

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service and Investigating-ML-based-situations. 

Launch event details in the BMC Helix Operations Management console

Launch and view the Event Details page in BMC Helix Operations Management for each event that is associated with services and situations in BMC Helix AIOps.

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service and Investigating-ML-based-situations.

Service model UI enhancements

The service and service details pages are enhanced as follows:

Create or edit service UI enhancements

• The  button has replaced the click> Create Service menu option.
• When you create or edit a service model, you can flip the direction of a node.

For more information, see Modeling-services.

View services and service details UI enhancements

• In the Services page, the Heatmap view is the new default view. 
• On the service details page CI Topology and Service Hierarchy tabs, you can do the following actions:
  • Enter or exit the full-screen mode when viewing the topology data.
  • View the service nodes displayed with the node impact severity colors.

For more information, see Performing-ML-based-root-cause-isolation-of-an-impacted-service.

Service blueprints UI enhancement

The field name Namespace is changed to Provider in the create, edit, or view blueprints views.

For more information, see Modeling-service-blueprints.