21.3 enhancements and patches
(On premises only) Downloading and installing the patch
For instructions about downloading and installing the patch, see the following topics in the BMC Helix Innovation Suite Deployment online documentation:
SaaS application patching
BMC applies patches during Maintenance windows.
21.3.04
Project variable changes in BMC Helix iPaaS, powered by Jitterbit templates
The following table lists the variable changes that are available in the templates:
Template name | Change | Reference |
|---|---|---|
Sync_BMC_Helix_ITSM_incident_and_Microsoft_Azure_DevOps_work_item | Out of the box, the default value of the BHIP_Vendor_API_Profile_Type variable is now set to BASIC. | |
Create_BMC_Helix_ITSM_incident_from_Microsoft_Azure_alert | The Reported_Source variable is added to the template. You can specify the source from where the incident is created. |
21.3
The following video (2:36) provides an overview of the key features in the BMC Helix Multi-Cloud Broker version 21.3:
Integrate BMC Helix ITSM with third-party applications by using BMC Helix iPaaS templates developed in MuleSoft Anypoint Platform
Use BMC Helix iPaaS, powered by MuleSoft as the underlying integration technology to integrate BMC Helix ITSM with third-party applications.
MuleSoft Anypoint Platform is a data integration technology built to connect a variety of data resources and applications. Use the out-of-the-box connectors to connect your applications in cloud, on-premises, or hybrid environment. By using this technology, you can connect applications, data, and devices with reusable APIs.
List of out-of-the-box integration templates
You can use the following out-of-the-box integration templates to:
The following image illustrates how BMC Helix Multi-Cloud Broker has improved its integration offerings over the releases and the third-party applications it supports for integrations via BMC Helix iPaaS, powered by MuleSoft:
Integrate BMC Helix ITSM with new third-party applications by using BMC Helix iPaaS, powered by Jitterbit
You can integrate BMC Helix ITSM with the following new third-party applications through BMC Helix iPaaS, powered by Jitterbit:
- To receive notifications about the health of a monitored application and take actions timely, integrate BMC Helix ITSM with AppDynamics.
- To receive alerts for events related to machine-generated data, integrate BMC Helix ITSM with Splunk.
- To manage xMatters events in BMC Helix ITSM, integrate BMC Helix ITSM with xMatters.
Other enhancements in this release
The following enhancements are available in this release:
Enhancement | Reference |
|---|---|
When you integrate a BMC Helix ITSM incident or change request with an Azure DevOps work item, you can:
|