BMC Helix Subscriber Information

This space provides BMC Helix customers with information about service activation, licensing and entitlements, and operational policies and processes.

Release notes and notices Updated 08 Apr 2025

Learn about what’s new or upcoming changes for BMC Helix Subscriber services, including new features, urgent issues, documentation updates, and fixes or patches in the following topics:

Generally available releases and patches	Enhancements-and-patches
Details about fixes	Known-and-corrected-issues

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BMC Helix Subscriber policy updates

Date	Title	Summary
May 12, 2023	BMC Helix Service Management Base Data Capacity	The latest patch includes an improved, more accurate method for calculating customer Service Management storage consumption, reflected in the Service Status Dashboard. Any space consumed by database log files (LDFs) are excluded from the storage consumption calculation. Email messages, licensing usage and server statistics are included in the storage consumption calculation moving forward.
May 1, 2023	BMC-Helix-Incident-Response-policy	A Post Incident Report (PIR) will be provided automatically with any Partial Outage with an assigned Severity-1 Support Central Case. The Root Cause Analysis document (RCA) will be provided automatically for every Total Outage.
August 5, 2021	BMC Software Subscription Services (SaaS) Support Policy	Updated the Support Policy, including the BMC Helix release numbering nomenclature and upgrade policy.
June 5, 2021	BMC-Helix-service-management-base-data-capacity	Updated the base capacity for BMC Helix ITSM to 500 GB of storage for up to 199 subscription users.
April 1, 2021	A-Z Supported Product List > BMC Helix ITSM	Updated the End of Support Date for previous versions.

Administrative updates

This section has been added since March 2024. There has been no updates impacting BMC Helix subscription services as part of your Infrastructure Maintenance activities.

Version	Title	Summary

Getting started See more		Onboarding services On premises to BMC Helix subscription migration, customization, integrations See more Operations Services provided, from activation to decommission See more
Getting started See more		Policies Service policies such as availability and upgrades See more
BMC Helix services BMC service offering descriptions See more	Optional services Custom services See more	Support information Service levels and support See more

BMC Helix Subscriber Information