26.2 enhancements and patches
Related topic
Review the BMC Helix Dashboards 26.2 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | SaaS | On premises | Fixed issues | Updates and enhancements |
| 26.2.00 | ✅ | Known and corrected issues | 26.2.00 enhancements |
For a list of recent updates and enhancements across multiple versions, see Release notes and notices.
BMC Helix applies upgrades as described in the BMC Helix Upgrade policy. BMC Helix applies upgrades and patches during Maintenance windows.
26.2
Enhancements to Insight Finder
This release includes the following improvements to Insight Finder. For more information, see Using Insight Finder to create dashboards.
Access Insight Finder from Microsoft Teams
Access Insight Finder directly from Microsoft Teams. With this integration, users can submit questions and receive responses that include insights and visualizations derived from BMC Helix Dashboards, without switching to the BMC Helix user interface. For more information, see Integrating Insight Finder with Microsoft Teams.
Generate dashboards for Customer Service Management views
Use Insight Finder to specify prompts and generate dashboards for Customer Service Management views. These dashboards provide visibility into customer service cases, customer and contact information, agent assignments, service levels, and related knowledge articles. For more information, see Using Insight Finder to create dashboards.
Generate dashboards for the ServiceNow data source
Use Insight Finder to specify prompts and generate dashboards for the ServiceNow data source. Users with have access to both BMC Helix Dashboards and ServiceNow can generate these dashboards. For more information, see Using Insight Finder to create dashboards.
Updates to Insight Finder
- Access Insight Finder from a single entry point in the UI.
- Control Insight Finder visibility in the UI.
- Improved multi-conversation capability within a single chat.
- View details from multiple BMC Helix ITSM views by using prompts.
Out-of-the-box dashboards
Use the following out-of-the-box dashboards to track the adoption of agents:
| Dashboard name | Description | Reference |
| Ops Swarmer Value Dashboard for ServiceNow | The Ops Swarmer Value Dashboard for ServiceNow provides administrators with an overview of how Ops Swarmer is used to resolve incidents in ServiceNow. It showcases key metrics like SLA performance, user feedback, usage trends, unsupported messages, and participant recommendations. | Ops Swarmer Value Dashboard for ServiceNow |
| Insight Finder Value Dashboard | Track the adoption and usage of Insight Finder. The dashboard provides metrics related to prompts, conversations, panels, dashboards, user engagements, and performance. | Insight Finder Value Dashboard |
| OTel Service Overview dashboard | Use the OTel Service Overview dashboard to get an overview of the operations, requests, latency, and errors that occurred during operations in an application service. | OTel Service Overview dashboard |
| Ticket Resolver Value Dashboard | The Ticket Resolver Value dashboard compares key incident metrics, including resolution rates, MTTR, SLA breaches, response times, and usage trends between incidents with and without Ticket Resolver. The comparative metrics highlight the value Ticket Resolver delivers in incident management. | Ticket Resolver Value Dashboard |
Optimize operational efficiency with the enhanced AIOps Value dashboard
The AIOps Value dashboard provides more accurate insights and improved usability. An Event Type filter is added to refine analysis based on specific event classes across Operational KPIs, Top Offenders, and Raw Data sections.
Thresholds for key metrics are updated to better reflect performance levels, and panel color indicators are revised to improve clarity and interpretation of dashboard data. These updates help you analyze trends more effectively, reduce noise, and make faster, data-driven decisions. For more information, AIOps Value dashboard.
What else changed in this release
| Update | Product behavior in versions before 26.2 | Product behavior in version 26.2 |
|---|---|---|
| Editing Dashboard | Dashboards opened in a single mode. Users could directly edit panels, panel settings, and variables without explicitly entering an edit state. There was no clear separation between viewing and editing a dashboard. | Dashboards have a clear separation between View mode and Edit mode. All editable actions, such as editing panels, accessing settings, and managing variables, are available after entering Edit mode by using the Edit button. For more information, see Creating a dashboard. |
| Table plug‑in behavior | The table plug‑in provided basic table visualization capabilities with limited configuration and interaction options. | The table plug‑in behavior is updated to support enhanced table visualization, including the ability to apply multiple calculations in the table footer. |
| Navigation to Insight Finder settings | From the navigation menu, users selected HelixGPT Insight Finder > Settings to configure Insight Finder. | Insight Finder setting is available under Administration > General > Insight Finder Settings in BMC Helix Dashboards. |
| Navigation to configure Insight Finder views | From the navigation menu, users selected HelixGPT Insight Finder > Configure views to configure views for Insight Finder. | Configure views is available under Administration > General > Insight Finder Configure views. |
| Availability of Insight Finder | Insight Finder was visible in the UI, and there was no option to disable it. | Users can control the visibility of Insight Finder based on their requirements by hiding it in the UI. For more information, see Using Insight Finder to create dashboards. |