26.2 enhancements and patches
Review the Live Chat 26.2.00 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | Saas | On-premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 26.2.00 | ✅️ | Known and corrected issues | 26.2 enhancements |
For a list of recent updates and enhancements across multiple versions, see Release notes and notices.
26.2.00 enhancements
What else changed in this release
| Update | Product behavior in versions earlier than 26.2 | Product behavior in version 26.2 |
|---|---|---|
| Browser notification configurations for agents | By default, the SLA timeout value is set to minutes. | A new parameter slaTimeoutUnit is available for configuration. Use the <slaTimeoutUnit> parameter to define the SLA timeout value in either minutes or seconds. For more information, see Configuring browser notifications for agents |
| Chat summary for agents | A prompt-based skill is available to configure the chat summary for agents using the BMC HelixGPT. | An additional agentic skill is available to configure the chat summary for agents using the BMC HelixGPT. When setting up a chat summary in BMC HelixGPT, you can select either the prompt-based skill or the agentic skill. For more information, see Setting up chat summary for agents. |