BMC Helix ITSM: Knowledge Management 22.1
Learn what’s new or changed for BMC Helix ITSM: Knowledge Management version 22.1, including new features, urgent issues, documentation updates, and fixes or patches.
To stay informed of changes to this space, place a watch on this page.
|August 11, 2023|
|July 5, 2023|
Patch 6 for version 22.1 is available for on-premises customers.
|June 7, 2023|
|March 24, 2023|
|January 13, 2023|
|November 2, 2022|
|October 10, 2022|
|September 2, 2022|
|July 29, 2022|
As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles.
Learn how you can review and help improve the knowledge articles.
Learn how you can use the predefined reports to get various insights about your knowledge articles.
As an administrator, plan to give required access and permissions to your end users.
As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.
As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users.
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications.
As a developer, understand the development options for BMC Helix ITSM: Knowledge Management.
Resolve common issues or errors, review logs, or contact Support.
We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of 10 most popular topics in the earlier versions of Knowledge Management and where you can find them in the restructured documentation space.
|Older topic title||Where you can find the information now|
|KCS support in BMC Knowledge Management||Overview of the Knowledge-Centered Service|
|Adding and deleting attachments||Formatting knowledge article text|
|Creating a decision tree||Creating a decision tree|
|Working with the KCS template|
|Knowledge article functional areas||Knowledge Management overview|
|Managing knowledge article visibility||How knowledge articles are found|
|Creating a knowledge article||Creating and publishing knowledge articles|
|What is BMC Knowledge Management||Knowledge Management overview|
|Reviewing a knowledge article||Reviewing a knowledge article|
|Approval workflow||Managing approval requests|
|Configuring approvals||Configuring approvals|
|Status transition workflows||Changing the status of a knowledge article|
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation