BMC Helix ITSM: Knowledge Management 22.1
- BMC Helix ITSM: Knowledge Management 23.3
- BMC Helix ITSM: Knowledge Management 22.1
- BMC Helix ITSM: Knowledge Management 21.3
- BMC Helix ITSM: Knowledge Management 21.05
- BMC Helix ITSM: Knowledge Management 21.02
Learn what’s new or changed for BMC Helix ITSM: Knowledge Management version 22.1, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|---|---|
| August 11, 2023 | Not applicable | |
| July 5, 2023 | Patch 6 for version 22.1 is available for on-premises customers. | Not applicable |
| June 7, 2023 | Not applicable | |
| March 24, 2023 | Not applicable | |
| January 13, 2023 | Not applicable | |
| November 2, 2022 | Not applicable | |
| October 10, 2022 | Not applicable | |
| September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM. | |
| July 29, 2022 | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM 22.1 enhancements and patches
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Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles. | ||
Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles. |
Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles.
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Learn how you can use the predefined reports to get various insights about your knowledge articles.
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As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals. | As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users. | |
As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications. | As a developer, understand the development options for BMC Helix ITSM: Knowledge Management. |
Communities
| Knowledge Base
| Videos
| Education
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Videos
The following topic contains video that supplement or replace the text-based documentation:
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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