Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Summary | Reference |
---|---|---|
January 23, 2023 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
December 20, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. Updates to Patch 7 for version 21.3 are available for SaaS subscribers. This update excludes fields from proactive problem management jobs. | |
December 1, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
October 3, 2022 | Updates to Patch 6 for version 21.3 are available for SaaS subscribers. This update includes support for rebranding embedded and custom Progressive Web Application (PWA) screens according to your company's standards and requirements. | |
September 2, 2022 | Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:
| |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| |
May 26, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.
| 21.3 patches |
Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | 21.3 patches | |
November 19, 2021 |
Issues that were corrected by 21.3 patch 1 and issues that remain open
Updates available in 21.3 patch 1:
| 21.3 patches |
October 4, 2021 | Enhancement to BMC Helix ITSM is:
Enhancements to BMC Helix ITSM Insights are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are: The page ._itsm_SR_SmartIT_CMDB_Links_Library v21.3 was not found -- Please check/update the page name used in the MultiExcerpt-Include macro Enhancements to BMC Helix ITSM: Smart Reporting are:
| 21.3 enhancements |
BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards. | |||
As an administrator, you need to configure the BMC Helix ITSM after installation. | As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. | ||
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services. |
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