This documentation supports the 21.3 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Request Management 21.3 release, including new features, urgent issues, documentation updates, and fixes or patches.


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Known-and-corrected-issues

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BMC Helix ITSM release notes

Date

Summary

Reference

January 29, 2024

Not applicable

September 5, 2023

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

June 15, 2023

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

January 23, 2023

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

December 20, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

December 1, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

May 27, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

March 23, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

February 8, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

January 20, 2022

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:

  • BMC Service Request Management is available only for upgrade scenarios for existing customers
  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround

January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

November 19, 2021

This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT  and  BMC Helix ITSM.

October 4, 2021

For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements.