BMC Helix ITSM 25.2

With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices Updated 25 Jun 2025

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

BMC Helix IT Service Management Deployment

Innovation Suite release notes

BMC Helix CMDB release notes

Change Management release notes

Asset Management release notes

Knowledge Management release notes

Service Desk release notes

BMC Service Level Management release notes

BMC Service Request Management release notesHelix Single sign-on Release notes and notices

Date	Summary	Reference
June 23, 2025	Issues that were corrected by 25.2.02 and issues that remain open Patch 2 is available for SaaS customers.	25.2 enhancements and patches
June 3, 2025	Issues that were corrected by 25.2.01 and issues that remain open Patch 1 is available for on-premises customers.	25.2 enhancements and patches
May 27, 2025	Issues that were corrected by 25.2.01 and issues that remain open Patch 1 is available for SaaS customers. Enhancements to BMC Helix ITSM: Service Desk are: Response streaming when collaborating on Microsoft Teams chat to resolve an incident. Get participant recommendations for the incident from which you start the Microsoft Teams chat as well as for other incidents.	25.2 enhancements and patches
April 15, 2025	Enhancements to BMC Helix ITSM 25.2.00 are: Leverage BMC HelixGPT for a chat-based experience to search for incidents and change requests. Leverage BMC HelixGPT to get incident-related information in Microsoft Teams. View record summaries in global search results. Leverage the generative AI capabilities of BMC HelixGPT to generate incident resolution notes. Manage contracts from a single, intuitive Contract console. Progressive Web Application (PWA) screens for contract management. Filter configuration items in Asset Console in fewer steps based on keywords. Automatically assign attribute values to assets to eliminate efforts. Download Proactive management clusters with job configuration for offline analysis. Assign outages from the PWA screens. Enhancements to BMC Helix ITSM Insights 25.2.00 are: Enhancements to BMC Helix ITSM: Change Management 25.2.00 are: Enhancements to BMC Helix Innovation Suite 25.2.00 are: Prepare custom-coded application bundles for upgrade Unified licensing model for BMC Helix Innovation Suite and Service Management applications Customize the disclaimer message for the HelixGPT chat component Sync data from BMC Helix SaaS to an external destination Creation of BIRT reports disabled Import specific knowledge articles to BMC Helix Knowledge Management by ComAround Enhancements to BMC Helix CMDB 25.2.00 are: Improvements to reconciliation jobs with Merge activity Update the Product Catalog with end-of-life attributes by using a normalization job Improvements to reconciliation jobs with Merge activity	25.2 enhancements and patches

Getting started

Navigating common interfaces

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning Use the planning information for resources, processes, and activities for BMC Helix ITSM. See more	Setting up and going live As an administrator, you need to configure BMC Helix ITSM after installation. See more	Administering As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. See more
Integrating As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs. See more	Developing As a developer, learn how you can customize BMC Helix ITSM. See more	Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more