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BMC Service Level Management 22.1

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By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices

updated 14 Aug

Learn what’s new or changed for BMC Service Level Management version 22.1, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix ITSM release notes Open link

Date	Summary	Reference
August 11, 2023	Multiple issues corrected	Not applicable
July 5, 2023	Patch 6 for version 22.1 is available for on-premises customers.	Not applicable
June 7, 2023	Multiple issues corrected	Not applicable
March 24, 2023	Multiple issues corrected	Not applicable
January 13, 2023	Multiple issues corrected	Not applicable
November 2, 2022	Multiple issues corrected	Not applicable
October 10, 2022	Multiple issues corrected	Not applicable
September 2, 2022	This patch release includes defect fixes for BMC Helix ITSM.	22.1 enhancements and patches
July 29, 2022	For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements .	22.1 enhancements and patches

Getting started BMC Service Level Management overview Learning about Service Level Management Navigating the interface Key concepts User goals and features Use case Best practices for BMC Service Level Management	Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. Using reports and dashboards As an end user, access and understand end user reports and dashboards.
Administering As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.	Onboarding and implementing As an administrator, set up BMC Service Level Management for your company.	Planning As an administrator, plan the roles and permission groups for your company.
Integrating As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.	Developing As a developer, customize BMC Service Level Management and understand the architecture.	Troubleshooting Resolve common issues or errors, review logs, or contact Support.

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Service level management in ITSM applications

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.

Older topic title	Where you can find the information now
BMC Service Level Management overview	BMC Service Level Management overview
ITIL processes	Learning about Service Level Management
Agreement types	Agreements
Overview of service targets	Service targets
Using	Managing service goals by using Service targets Defining the service offerings by using agreements Using reports and dashboards
User roles	Roles and permissions
End-to-end process	Learning about Service Level Management

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