This documentation supports the 22.1 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices
updated 14 Aug

Learn what’s new or changed for BMC Service Level Management version 22.1, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link

August 11, 2023Not applicable
July 5, 2023

Patch 6 for version 22.1 is available for on-premises customers.

Not applicable
June 7, 2023Not applicable
March 24, 2023Not applicable
January 13, 2023Not applicable
November 2, 2022Not applicable
October 10, 2022Not applicable
September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM.

22.1 enhancements and patches
July 29, 2022

For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements Open link .

22.1 enhancements and patches

Managing service goals by using Service targets


As an end user, access and navigate the Service Level Management Console to manage service goals.

Defining the service offerings by using agreements


As an end user, access and navigate the Service Level Management Console to manage agreements.

Using reports and dashboards


As an end user, access and understand end user reports and dashboards.



As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Onboarding and implementing


As an administrator, set up BMC Service Level Management for your company.



As an administrator, plan the roles and permission groups for your company.



As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.



As a developer, customize BMC Service Level Management and understand the architecture.



Resolve common issues or errors, review logs, or contact Support.


Knowledge Base



PDFs and videos


or register to view the contents of this page.


The following topics contain videos that supplement the text-based documentation:

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.


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