This documentation supports the 22.1 version of BMC Service Level Management.To view an earlier version, select the version from the Product version menu.

Using reports and dashboards


BMC Helix ITSM provides a variety of predefined reports to give you quick and easy access to information about your system. If the predefined reports return more information than you need, you can manage the scope of the report using qualifications. Additionally, after installing BMC Helix ITSM: Smart Reporting(Smart Reporting), all onboarded users can access and run out-of-the-box reports that are provided by Smart Reporting.

Related topics

Using-reports

Using-dashboards

Managing-service-goals-by-using-Service-targets

Defining-the-service-offerings-by-using-agreements

Defining-contracts-for-service-agreements


BIRT reports

Generating reports with BIRT

Helix ITSM: Smart Reporting reports

Viewing out-of-the-box reports

Out-of-the-box BMC Service Level Management reports


Reports and Flashboards in BMC Helix ITSM applications

Using reports and flashboards in BMC Helix ITSM

Using reports, flashboards, and dashboards in Change Management

Using reports and flashboards in Asset Management

Using reports and flashboards in Service Desk