This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.


By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices
updated 29 Jan

Learn what’s new or changed for BMC Service Level Management version 21.3, including new features, urgent issues, documentation updates, and fixes or patches.


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Related topics

Known and corrected issues

Support information

BMC Helix ITSM release notes Open link


DateSummaryReference
January 29, 2024

Patch 11 for version 21.3 is available for SaaS subscribers.

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

21.3 patches Open link

September 5, 2023
June 15, 2023

Patch 9 for version 21.3 is available for SaaS customers.

This patch release includes defect fixes for BMC Helix ITSM.

January 23, 2023

Patch 8 for version 21.3 is available for SaaS customers.

This patch release includes defect fixes for BMC Helix ITSM.

December 20, 2022

Patch 7 for version 21.3 is available for SaaS customers.

This patch release includes defect fixes for BMC Helix ITSM.

December 1, 2022

Patch 6 for version 21.3 is available for on-premises customers.

September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM.

August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Rollback deployment
  • Updates to Fluent Bit deployment

Enhancements to Support Assistant tool

Action Request System 21.3 patches Open link

May 27, 2022

This patch release includes defect fixes for BMC Helix ITSM.

21.3 patches
March 23, 2022

This patch release includes defect fixes for BMC Helix ITSM.

21.3 patches
February 8, 2022

This patch release includes defect fixes for BMC Helix ITSM.

21.3 patches
January 20, 2022

Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:

  • BMC Service Request Management is available only for upgrade scenarios for existing customers
  • Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround
21.3 patches
January 5, 2022

Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

21.3 patches
November 19, 2021

This patch release includes updates and defect fixes for BMC Helix ITSM.

21.3 patches
October 04, 2021

For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements Open link .

21.3 enhancements


Managing service goals by using Service targets

 

As an end user, access and navigate the Service Level Management Console to manage service goals.


Defining the service offerings by using agreements

 

As an end user, access and navigate the Service Level Management Console to manage agreements.


Using reports and dashboards

 

As an end user, access and understand end user reports and dashboards.

Administering

 

As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.

Onboarding and implementing

 

As an administrator, set up BMC Service Level Management for your company.

Planning

 

As an administrator, plan the roles and permission groups for your company.

Integrating

 

As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.

Developing

 

As a developer, customize BMC Service Level Management and understand the architecture.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Education



PDFs and videos

 

or register to view the contents of this page.

Videos

The following topics contain videos that supplement the text-based documentation:

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.


 

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