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BMC Service Level Management 21.3

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By using BMC Service Level Management (Service Level Management) you can review, enforce, and report on the level of service provided to ensure that adequate levels of service are delivered in alignment with business needs at an acceptable cost. Service Level Management streamlines the communication between a service provider and its customers.

Release notes and notices

updated 06 Sep

Learn what’s new or changed for BMC Service Level Management version 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Known and corrected issues

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BMC Helix ITSM release notes Open link

Date	Summary	Reference
September 5, 2023	Multiple issues corrected	21.3 patches
June 15, 2023	Patch 9 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
January 23, 2023	Patch 8 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
December 20, 2022	Patch 7 for version 21.3 is available for SaaS customers. This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
December 1, 2022	Patch 6 for version 21.3 is available for on-premises customers.	21.3 patches
September 2, 2022	This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
August 1, 2022	Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Rollback deployment Updates to Fluent Bit deployment Enhancements to Support Assistant tool	Action Request System 21.3 patches
May 27, 2022	This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
March 23, 2022	This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
February 8, 2022	This patch release includes defect fixes for BMC Helix ITSM.	21.3 patches
January 20, 2022	Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM: BMC Service Request Management is available only for upgrade scenarios for existing customers Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround	21.3 patches
January 5, 2022	Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.	21.3 patches
November 19, 2021	This patch release includes updates and defect fixes for BMC Helix ITSM.	21.3 patches
October 04, 2021	For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements .	21.3 enhancements

Getting started Orientation Learning about Service Level Management Navigating the interface Key concepts User goals and features Use case Best practices for BMC Service Level Management	Managing service goals by using Service targets As an end user, access and navigate the Service Level Management Console to manage service goals. Defining the service offerings by using agreements As an end user, access and navigate the Service Level Management Console to manage agreements. Using reports and dashboards As an end user, access and understand end user reports and dashboards.
Administering As an administrator, understand the Application Administration Console and the functions to administer BMC Service Level Management.	Onboarding and implementing As an administrator, set up BMC Service Level Management for your company.	Planning As an administrator, plan the roles and permission groups for your company.
Integrating As an administrator, integrate BMC Service Level Management with Action Request System and BMC Helix ITSM.	Developing As a developer, customize BMC Service Level Management and understand the architecture.	Troubleshooting Resolve common issues or errors, review logs, or contact Support.

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Service level management in ITSM applications

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Service Level Management.

Why am I not able to find some of the older topics of this product?

We have completely restructured the BMC Helix ITSM documentation spaces. Some of the older topics have been renamed or merged into other topics. Here is a list of most popular topics in the earlier versions of BMC Service Level Management and where you can find them in the restructured documentation space.

Older topic title	Where you can find the information now
BMC Service Level Management overview	Orientation
ITIL processes	Learning about Service Level Management
Agreement types	Agreements
Overview of service targets	Service targets
Using	Managing service goals by using Service targets Defining the service offerings by using agreements Using reports and dashboards
User roles	Roles and permissions
End-to-end process	Learning about Service Level Management

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BMC BMC Helix ITSM: Smart IT

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BMC Service Level Management 21.3

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