This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.


BMC Helix ITSM 21.05

All versions
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices
updated 27 Sep

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

BMC Helix Innovation Suite Deployment Open link

AR System release notes Open link

BMC Helix CMDB release notes Open link

Smart IT release notes Open link

Change Management release notes Open link

Asset Management release notes Open link

Knowledge Management release notes Open link

Smart Reporting release notes Open link

Service Desk release notes Open link

BMC Service Level Management release notes Open link

BMC Service Request Management release notes Open link

BMC Helix Single Sign-On release notes Open link

October 28, 202121.05 Patches

This patch release includes defect fixes for Smart IT and BMC Service Request Management.

September 15, 202121.05 Patches

Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studio and service management applications. 

July 28, 202121.05 PatchesThis patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.
June 23, 202121.05 enhancements

Enhancements to BMC Helix ITSM Insights are:

  • Customizing the heat map by configuring the number of clusters
  • Relating incidents to existing problem investigations
  • Viewing and managing incident relationships

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Progressive Web App screens for change
  • Progressive Web App screens enabled by default

Enhancements to BMC Helix ITSM: Smart Reporting are:

  • Support for Daylight Saving Time through a report query for generating reports that take into account the Daylight Saving Time changes.



As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards


BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.



Use the planning information for resources, processes, and activities for BMC Helix ITSM.

Onboarding and implementing


As an administrator, you need to configure the BMC Helix ITSM  after installation.



As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.



As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services.



As a developer, customize BMC Helix ITSM.



Resolve common issues or errors, review logs, or contact Support.


Knowledge Base



PDFs and videos

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Frequently asked questions
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