Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Title | Summary |
---|---|---|
October 28, 2021 | 21.05 Patches | This patch release includes defect fixes for Smart IT and BMC Service Request Management. |
September 15, 2021 | 21.05 Patches | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studio and service management applications. |
July 28, 2021 | 21.05 Patches | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. |
June 23, 2021 | 21.05 enhancements | Enhancements to BMC Helix ITSM Insights are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:
Enhancements to BMC Helix ITSM: Smart Reporting are:
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BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards. | |||
As an administrator, you need to configure the BMC Helix ITSM after installation. | As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. | ||
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services. |
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