BMC Helix ITSM 21.05
Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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|October 28, 2021||21.05 Patches|
This patch release includes defect fixes for Smart IT and BMC Service Request Management.
|September 15, 2021||21.05 Patches|
Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studioand service management applications.
|July 28, 2021||21.05 Patches||This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications.|
|June 23, 2021||21.05 enhancements|
Enhancements to BMC Helix ITSM Insights are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:
Enhancements to BMC Helix ITSM: Smart Reporting are:
As an end user, access the BMC Helix ITSM applications and navigate the interface.
BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.
Use the planning information for resources, processes, and activities for BMC Helix ITSM
As an administrator, you need to configure the BMC Helix ITSM after installation.
As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSMthrough Advanced Interface Forms or SOAP web services.
As a developer, customize BMC Helix ITSM.
Resolve common issues or errors, review logs, or contact Support.