BMC
BMC Helix ITSM 21.05
All versions
- BMC Helix ITSM 22.1
- BMC Helix ITSM 21.3
- BMC Helix ITSM 21.05
- BMC Helix ITSM 21.02
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.
Release notes and notices
updated 27 Sep
Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Title | Summary |
|---|---|---|
| October 28, 2021 | 21.05 Patches | This patch release includes defect fixes for Smart IT and BMC Service Request Management. |
| September 15, 2021 | 21.05 Patches | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Studio and service management applications. |
| July 28, 2021 | 21.05 Patches | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. |
| June 23, 2021 | 21.05 enhancements | Enhancements to BMC Helix ITSM Insights are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:
Enhancements to BMC Helix ITSM: Smart Reporting are:
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BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards. | |||
As an administrator, you need to configure the BMC Helix ITSM after installation. | As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. | ||
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services. | |||
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