Administering
As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users.
Task | Reference |
|---|---|
To set up foundation data (companies, organization, people, product, and operational catalogs). | Setting up and modifying Foundation data by using Application Administration Console in the AR System documentation |
To control access to ticket data and achieve data security goals. | |
To update support and non-support staff person information. | |
To create and configure ticket templates for your users to easily create change, release, incident, and activity requests. | |
To configure automatic assignment to support groups and to individuals within a support group | |
To configure flashboards. | |
To configure cost centers for people for identifying to which business units to charge costs. | |
To configure support groups and support group assignments | |
To configure and set up cognitive service for automating IT service management functions. | |
To promote an application object across development, QA, and production environments. | |
To manually set the currency field. | |
To configure and manage the archiving process policies. |