BMC Helix IT Operations Management (BMC Helix ITOM) deployment is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services. By using container images, you can perform a fresh deployment of BMC Helix IT Operations Management in your on-premises environment.

Learn more about installation in the Deployment overview.

Release notes and notices
updated 22 Apr

Learn what’s new or changed for the installation and deployment of BMC Helix IT Operations Management (BMC Helix ITOM), including new features, urgent issues, documentation updates, and fixes or patches. 

The release notes in this documentation are specific to the installation and upgrade of BMC Helix IT Operations Management. For complete release notes, refer to the product documentation of the respective component.

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Related topics

Known and corrected issues

Downloading the deployment manager

BMC Helix Operations Management Release notes and notices Open link

BMC Helix Intelligent Integrations Release notes and notices Open link
Support information

DateSummaryReference
November 8, 2023

The BMC Helix ITOM 23.4.00 release introduces the following new features and enhancements:

  • Disaster recovery for BMC Helix ITOM
  • Collect and view BMC Helix ITOM application logs by enabling BMC Helix Logging
  • Support for the following technology stacks:
    • Kubernetes 1.27
    • OpenShift version 4.13
    • Nginx Ingress Controller version 1.8.1 and 1.9.3
  • Proactive problem management (PPM) module of BMC Helix ITSM Insights is unavailable.

23.4.00 enhancements and patches


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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Planning

 

As an IT architect or system administrator, you can plan your fresh deployment of BMC Helix IT Operations Management and choose the best deployment method. Plan your environment and pre-deployment activities.

Deploying

 

As a system administrator, prepare for the deployment of BMC Helix IT Operations Management by using containers and perform the post-deployment tasks.


Administering

 

As a system administrator, use the tctl utility to administer and manage BMC Helix IT Operations Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.
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FAQs

Here are some answers to the most frequently asked questions about the BMC Helix IT Operations Management containers.

BMC Helix Operations Management


Yes, please contact BMC Support.


Yes, please contact BMC Support.


Yes, please contact BMC Support.


Yes, please contact BMC Support.


Yes, please contact BMC Support.


Yes, please contact BMC Support.


See,  Migrating PATROL Agents from TSOM to BHOM Open link and Migrating PATROL Agents Open link in the BMC PATROL Agent for BMC Helix Operations Management documentation.


See,  BMC PATROL Agent Open link documentation.


See,  Monitoring solutions in BMC Helix Operations Management Open link in the BMC Infrastructure Management-PATROL Repository documentation.



Yes, we have documented an example using Squid. However you can utilize your own forward proxy. Discuss it with your Network Administrator.

For more information, see  Configuring a Squid proxy server Open link in the BMC PATROL Agent for BMC Helix Operations Management documentation.


Certificates


Yes, for more information see Using custom CA signed certificates.


  1. Create a certificate signing request (csr) file by using OpenSSL.
  2. Submit the the file < your.domain.com >.csr to your CA and request for signed certificate.
  3. Import the CA's reply.

Disaster recovery


Perform the following steps on the standby site:

  1. To get the MinIO Ingress rule, run the following command:

    kubectl -n <namespace> get ing | grep ^minio

    <namespace> is the namespace where you deployed BMC Helix ITOM.
    Sample output:

    # kubectl -n ITOM-namespace get ing | grep ^minio
    minio                                                  <none>   serta-minio.adeonprem.bmc.com       172.20.112.175                      80      20d
    minio-api                                              <none>   serta-minio-api.adeonprem.bmc.com   172.20.112.175                      80      20d
    #
  2. Create new MinIO Ingress rules for minio and minio-api.
    For example:  
    serta-minio-India.adeonprem.bmc.com 
    serta-minio-India-api.adeonprem.bmc.com
  3. Use new MinIO Ingress rules to define the URL for the MinIO on the secondary site for replication.

Enablement 


Yes, for more information see  Success Subscriptions Open link .


Yes, see  BMC Education Subscription Services Open link BMC Helix On-Premises IT Operations Management Container Deployment: Essential Subscription Open link , and  BMC Helix On-Premises IT Service Management Container Deployment: Essential Subscription Open link

Health check


See,  BMC Helix onprem installation health check tool Open link .

Kubernetes


High availability is achieved through Kubernetes, which uses virtual services to load balance application pods across the cluster.

High availability is enabled for all but the compact sized deployments using multiple pods for each service.

For more information about system usage profiles, see Sizing considerations.


The Nginx Ingress controller is used to route requests to the appropriate services and pods within the cluster. Network load balancing is used to distribute the load of incoming requests across multiple nodes.


Where appropriate both readiness and liveness probes are defined in BMC images.


No, currently only Ingress NGINX is supported.


BMC Helix Logging is not available if you install BMC Helix ITOM version 23.2.02 or upgrade to BMC Helix ITOM 23.2.02 from an earlier version.
For an alternate method to view logs, see Why is Helix Logging not available in ITOM Deployment version 23.2.02? Open link .


BMC provides deployment software automation and does not support Webhooks or CI/CD pipelines.


BMC does not use "latest" tags and uses versions wherever possible.


BMC software supports air-gapped deployments from a local registry which has been synchronized with the BMC containers.bmc.com.

For more information, see Setting up a Harbor registry in an air-gapped environment and synchronizing it with BMC DTR.


We set default requests and limits for all services. 

Migration


Yes, see

Converting PATROL Agent Pconfig rules to Policy Managment Open link

Migrating TSOM Infrastructure Policies to BHOM with the bhompolicymigrator Open link

Migrating PATROL Agents from TSOM to BHOM Open link

Managing BHOM with the bhomadmin toolkit Open link


Yes, you must to do it manually.

Network


Yes, all DNS aliases must be set up before the installation and should resolve to the network load balancer.

For more information, see Load balancer requirements.


For local testing purposes, we have used an F5 load balancer. 
You can use your existing vendor-specific load balancer. You must make sure the DNS resolution and lookups are working fine. 

For more information, see Load balancer requirements.


The Static IP is a requirement for the common services and not for BMC Discovery. 
To get Static IP reach out to the in-house IT team to generate or assign for the environment.
 
The IP requirements are for the load balancer and the DNS. If we have a Static IP then making and maintaining configuration changes becomes less cumbersome when compared to maintaining a DHCP setup. 



See, Network ports

On-premises deployment






Yes, we do support a single Helix portal with BMC Helix ITSM and BMC Helix ITOM.

Please raise a case with BMC Support to help you confirm requirements.

Security


We recommend that you update default passwords for VMs, databases, and products to be compliant with your security policy to prevent any security issues. 


Yes, we do. However, if you find any subsequent security vulnerabilities, please raise a case with BMC support.


We use our own canonical container images which use a bmcuser in the majority of cases. We will not be able to align with the base container images used by customers as these can vary widely.

For data layer services (such as Kafka, Postgres, and ElasticSearch), we use Community Edition containers which include all default users and libraries. We might amend these images if we identify security exceptions but otherwise, they are unaltered.


Sizing


Software


Please contact BMC Account Manager.



No, BMC Helix ITOM does not utilize Jenkins to deploy the product.


No, we do not  provide a Docker manifest for container images.


Supported versions are detailed in the product documentation. You many encounter issues with unsupported versions.



 

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