BMC Helix Intelligent Automation 22.3


BMC Helix Intelligent Automation 22.3

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as a Manager of Managers for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

Tip

To stay informed of changes to this list, click the watch.jpg icon on the top of this page.

Date

Title

Summary

August 11, 2022

Enhancements available in this release:

  • Proactive Service Resolution with CI association for ServiceNow Telecommunications and Media Assurance Workflows
  • Enable or disable Proactive Service Resolution
  • Proxy server support with basic authentication

July 13, 2022

Enhancements available in this release:

  • Proactive Service Resolution to create TMF621 Trouble Ticket for events in ServiceNow
  • Enhanced experience for configuring Proactive Service Resolution

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

Tip

Ready-made PDFs are available on the PDFs-and-videos page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

  

Viewing automation requests

View the incoming requests for automations from BMC Helix AIOps.

Managing automation policies

Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards

View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Managing EC2 instances in AWS

Configure the connector and create an automation policy to terminate, start, or stop an EC2 instance.

Managing templates in Ansible Tower

Configure the connector and create an automation policy to work with job and workflow templates.

Managing deployments in Kubernetes

Configure the connector and create an automation policy to resize a deployment or delete a pod.

Performing triage and remediation in TrueSight Orchestration

Configure the connector and create an automation policy for any active workflow.
Product trials Product trials
CommunitiesCommunities
Knowledge BaseKnowledge Base
VideosVideos
 There is no such page in this space. Edit the macro and select correct page.
 There is no such page in this space. Edit the macro and select correct page.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*