BMC Helix Dashboards 21.3

BMC Helix Dashboards is a SaaS service on the BMC Helix Portal that offers unified reporting and gives you a consolidated view of data from applications across your environment. You can easily create, export, and share interactive dashboards with users within or outside your environment.

Release notes and notices Updated 02 Mar 2022

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This section provides information about what is new or changed in BMC Helix Dashboards, including urgent issues, documentation updates, and patches.

Date	Title	Summary
March 4, 2022	22-1-enhancements-and-patches	Identify and track open problems in the Open Problem Analysis dashboard Identify and track major incidents in the Major Incident Analysis dashboard Configure column values as titles for subsections in the Printable dashboards Specify dashboard field values in local languages Cross-launch to BMC Helix Dashboards from third-party applications Differentiate between out-of-the-box parent dashboards and drill-through dashboards View Live Chat historic data with details about ticket deflection and abandoned chats
February 7, 2022	22-1-enhancements-and-patches	Enhanced reporting with Grafana 8.3.3 Define dashboard queries with additional calculated fields Filter custom dashboards data by using additional tags Configure the number of times a section repeats with BMC Record Details plug-in Configure BMC Helix Dashboards by using the BMC CSV data source plug-in View the knowledge search metrics in the Chatbot Overview dashboard View the case trend and case audit details in the Business Workflows dashboard View Count of Open Incidents by Ageing and Priority in the ITSM Ageing Incident Analysis dashboard Drill-down option in BMC Helix ITSM Printable dashboards View the following out-of-the-box dashboards: Live Chat Team and agent performance dashboard Live Chat Customer Experience dashboard Live Chat Usage and Value dashboard Tag-based Event Data dashboard

Related release notes

BMC Helix Portal release notes

Getting started

Viewing out-of-the-box dashboards

Quickly start creating visualizations to understand the performance of your IT infrastructure.

Using dashboards

Leverage the capabilities of BMC Helix Dashboards by creating good visualizations, adding links in dashboards, or sharing dashboards.

End-to-end use cases

Learn how to derive maximum value from the integrated BMC Helix Portal products.

Setting up dashboards

See how to configure dashboards and their settings.

Adding the BMC Helix plugin in an on-premises Grafana instance

Add the BMC Helix plugin to your Grafana instance to leverage BMC Helix capabilities to obtain Event, Metrics, and Cloud Security data.

Troubleshooting

Learn how to derive maximum value from the integrated BMC Helix Portal products.

Product trials

Communities

Knowledge Base

Videos

PDFs and videos

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Related spaces

This topic provides a list of spaces related to BMC Helix Dashboards.

BMC Helix

Helix Cloud Cost

Helix Cloud Security

Helix Continuous Optimization

Helix Operations Management

Helix Intelligent Automation

Helix Log Analytics

Helix Vulnerability Management

BMC Helix Dashboards 21.3