BMC Helix AIOps 21.3

BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) and maximize service performance and availability.

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, and documentation updates.

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Date	Title	Summary
Nov 19, 2021	2021-enhancements	Updates available in this release: Enable the Microsoft Teams integration to get details about impacted services and situations View causal event details by causal nodes or situations for impacted services
Sep 21, 2021	2021-enhancements	Enhancements available in this release: Enable the AIOps features View and investigate ML-based situations View service health and perform AIOps root cause isolation Support for new connector types Introducing Self-help
Jul 26, 2021	2021-enhancements	Enhancements available in this release: Remediate events and situations using BMC Helix Intelligent Automation actions View Situations grouped by host names View related events and performance attributes overview for causal events User Management menu option renamed to Users
May 27, 2021	2021-enhancements	Enhancements available in this release: View incident details Upgrade a third-party integration Customize event pipelines
Mar 20, 2021	2021-enhancements	The initial release of BMC Helix AIOps.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

Getting started

Onboarding and implementing

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis

Monitor services to assess the service health and perform root cause isolation of impacted services.

Monitoring and investigating situations

Monitor and investigate ML-based situations for analysis and remediation.

Administering

Understand roles and permissions, enable AIOps features and notifications.

Remediating events for services and situations

Run automation actions to remediate open events for services and situations.

Integrating

Integrate with BMC and third-party solutions to ingest events, metrics, CIs, and topology data.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.

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BMC Helix AIOps 21.3