BMC Helix Intelligent Automation 23.4


BMC Helix Intelligent Automation 23.4

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

Tip

To stay informed of changes to this list, click the watch.jpg icon on the top of this page.

Date

Summary

Title

Dec 11, 2023

Enhancements available in this release:

  • Input parameters not mandatory for TrueSight Orchestration actions
  • Improved search functionality for the Requests, Policies, and History pages
  • Observability and AIOps use case documentation

Nov 3, 2023

Ability to use the Search Online option to search for actions to be added to an automation policy directly on the Ansible Tower application. 

A customer success story describing the success achieved by BMC IT is available in the Use-cases section.

Oct 5, 2023

Enhancements available in this release:

  • Reduce event noise created by information events for incidents created in BMC Helix ITSM
  • Mark automation policies failed after two days

Sept 6, 2023

Ability to test automation policies by using multiple event parameters.

Aug 4, 2023

Enhancements available in this release:

  • Advanced filter to search for automation requests or automation policy runs based on time
  • New function for handling multibyte characters in BMC Helix Intelligent automation solutions

July 6, 2023

Enhancements available in this release:

  • Support for multibyte characters
  • Ability to merge new and updated fields

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

Tip

Ready-made PDFs are available on the PDFs-and-videos page. You can also create a custom PDF.

Click here to see the steps.

Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details.

  

Viewing automation requests

View the incoming requests for automations from BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards

View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Connecting with automation tools

Configure any connector from the available out-of-the-box connectors to be able to create automation policies.

Managing automation policies

Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

Enabling Proactive Service Resolution

Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems.

Enabling the solution for blackout policies

Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request.
Product trials Product trials
CommunitiesCommunities
Knowledge BaseKnowledge Base
VideosVideos
 There is no such page in this space. Edit the macro and select correct page.
 There is no such page in this space. Edit the macro and select correct page.
 There is no such page in this space. Edit the macro and select correct page.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*