BMC Helix Intelligent Automation 23.1


BMC Helix Intelligent Automation 23.1

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Date

Summary

Title

March 14, 2023

Enhancements available in this release:

  • Multiple and complex trigger conditions in Proactive Service Resolution
  • Information events for automation policies
  • Additional options for specifying trigger conditions while creating automation pol

Feb 3, 2023

Ability to create an incident manually by using Proactive Service Resolution

Jan 12, 2023

Enhancements available in this release:

  • Create blackout policies in BMC Helix Operations Management automatically based on change requests
  • Support for specifying multiple functions in Proactive Service Resolution
  • Audit report for BMC Helix Intelligent Automation in BMC Helix Dashboards
  • In-app notifications

Dec 9, 2022

Proactive Service Resolution - Level 3 for BMC Helix IT Service Management

Nov 14, 2022

Support for connecting to on-premises BMC Helix IT Service Management to create incidents. 

Oct 10, 2022

Enhancements available in this release:

  • Proactive Service Resolution for BMC Helix IT Service Management - Level 1 and Level 2
  • Support for validating the SSL certificates while running the plugin
  • Support for running the plugin on an HTTPs protocol

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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Viewing automation requests

View the incoming requests for automations from BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards

View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Connecting with automation tools

Configure any connector from the available out-of-the-box connectors to be able to create automation policies.

Managing automation policies

Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

Enabling Proactive Service Resolution

Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems.

Enabling the solution for blackout policies

Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request.
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