BMC Helix Intelligent Automation 23.1
BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.
Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.
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Related topics
Date | Summary | Title |
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March 14, 2023 | Enhancements available in this release:
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Feb 3, 2023 | Ability to create an incident manually by using Proactive Service Resolution | |
Jan 12, 2023 | Enhancements available in this release:
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Dec 9, 2022 | Proactive Service Resolution - Level 3 for BMC Helix IT Service Management | |
Nov 14, 2022 | Support for connecting to on-premises BMC Helix IT Service Management to create incidents. | |
Oct 10, 2022 | Enhancements available in this release:
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Related release notes
The following links provide updates about the products that BMC Helix Intelligent Automation connects with:
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View the incoming requests for automations from BMC Helix AIOps. | |
Viewing policies in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. |
Connecting with automation tools Configure any connector from the available out-of-the-box connectors to be able to create automation policies. | Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps. | Enabling Proactive Service Resolution Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. | Enabling the solution for blackout policies Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request. |
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