Observability & AIOps

Maximizes service performance and availability by leveraging AI/ML to monitor service health, reduce event noise, perform root cause analysis.

Delivers broad monitoring and event management capabilities, and enables ingestion of large scale event and metrics data.

Provides the ability to collect, analyze, and visualize logs, and to solve problems faster for your data-driven business.

Provides an environment where you can monitor the status of systems, applications, and events.

Provides Knowledge Module files from which a PATROL Agent receives information about resources running on a monitored computer.

Enables IT departments to monitor performance and availability of infrastructure, applications, events, and transactions.

Provides an environment where you can monitor the status of systems, applications, and events.

Uses AI, ML, and predictive analytics to manage IT resources, infrastructure, and applications, including distributed, Kubernetes, pods, microservices, containers, and multi-cloud services.

Collects and analyzes the capacity data and core metrics for CPU, memory, and storage, and provides recommendations for optimizing them.

Tracks cost utilization and expenditure by collecting, organizing, and analyzing high volumes of volatile IT business data, in real time, to meet the demands of web-scale IT.

Helps you analyze the current and future costs and utilization of multi-cloud infrastructure services, and gain insight and control over your cloud expenditures.

Discovers and visualizes all IT assets, services and dependencies across cloud and on-premises, supporting operations and service management.

Discovers and visualizes all IT assets, services and dependencies across cloud and on-premises, supporting operations and service management.

Provides reference details of the BMC Helix Discovery solution and the latest Technology Knowledge Updates (TKUs).

Proactively manage IT resources, prevent issues, and automate your monitoring - from infrastructure to applications.

Enables unified reporting with a consolidated view of data from applications across your environment to easily create, export, and share interactive dashboards internally and externally.

Provides a launchpad for all your licensed BMC Helix services. Tenant administrators access common services to set up role-based access control.

Enables a single sign-on experience for end-users to authenticate only once in a multi-software environment. Provides audit records and configurable authentication methods.

Connects BMC products with hosted, on-premises, cloud, and legacy third-party applications.

Identifies opportunities to use the automation technology of your choice in a policy-driven automation broker.

Reduces development efforts and costs with a codeless, automated platform offering easy integration with multiple monitoring solutions by using a broad range of connectors.

Provides instructions to deploy BMC Helix IT Operations Management in an on-premises environment.

Provides instructions to deploy both BMC Helix Service Management and BMC Helix IT Operations Management in your on-premises environment.