BMC Helix Intelligent Automation 24.3


BMC Helix Intelligent Automation 24.3

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events. 

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Date

Summary

Title

August 16, 2024

Enhancements included in this release:

  • Customize the configuration items in the blackout policy
  • Flexibility to run automation on event updates
  • Ease of search of automation by using the Event ID
  • Support for Ansible Automation Platform

July 10, 2024

Enhancements included in this release:

  • Proactive Service Resolution for ServiceNow ITSM
  • High availability for on-premises connectors
  • Support for BMC Helix ITSM platform URLs to connect with BMC Helix ITSM

June 12, 2024

Enhancements included in this release:

  • Root cause details updated in the incident created for a situation
  • Automatic deletion of the blackout policy based on the change request status

May 15, 2024

Reduce incident noise by using Proactive Service Resolution for ML-based situations

April 10, 2024

Ability to recreate BMC Helix ITSM webhooks with tenant URLs for Proactive Service Resolution and Blackout Policy solutions.

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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Viewing automation requests

View the incoming requests for automations from BMC Helix AIOps.

Viewing policies in BMC Helix Dashboards

View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment.

Connecting with automation tools

Configure any connector from the available out-of-the-box connectors to be able to create automation policies.

Managing automation policies

Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps.

Configuring Proactive Service Resolution for TMF-compliant trouble tickets

Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems.

Configuring the blackout policy solution

Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Intelligent Automation documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Intelligent Automation.

Related documentation

See the documentation of products related to BMC Helix Intelligent Automation.

 

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