BMC Helix Intelligent Automation 25.1

BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.

Release notes and notices Updated 03 Apr 2025

Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.

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Known-and-corrected-issues

Support-information

Date	Summary	Title
February 20, 2025	Enhancements included in this release: Search for policy runs faster on the History page Update incident ID in the information event without waiting for a callback	25.1.01 enhancements and patches
January 22, 2025	Enhancements included in this release: Forward events from BMC Helix Operations Management to external applications Create Level 3 incidents in ServiceNow IT Service Management by using Proactive Service Resolution Resume incident or trouble ticket creation for events Delete policy runs on the History page	25-1-00-enhancement-and-patches
December 19, 2024	Specify proxy connection in the credentials file used to configure on-premises connectors	24.4.02 enhancements and patches
October 16, 2024	Enhancements included in this release: Proactive Service Resolution enhancements Improved user experience on the History page View and edit published policies Install and run on-premises connectors as non-root users Connect with BMC Helix Automation Console to remediate vulnerabilities	24-4-enhancements-and-patches

Related release notes

The following links provide updates about the products that BMC Helix Intelligent Automation connects with:

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Getting started See more	Viewing automation requests View the incoming requests for automations from BMC Helix AIOps. See more
	Viewing policies in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. See more

Product trials	Communities	Knowledge Base	Videos
Connecting with automation tools Configure any connector from the available out-of-the-box connectors to be able to create automation policies. See more	Managing automation policies Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps. See more	Configuring Proactive Service Resolution for TMF-compliant trouble tickets Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. See more	Configuring the blackout policy solution Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request. See more

PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix Intelligent Automation documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix Intelligent Automation.