BMC Helix Intelligent Automation 24.2
BMC Helix Intelligent Automation is an automation aggregator that enables organizations to connect with automation tools of their choice and define policies to trigger remediation actions. It acts as an automation broker for connecting with third-party automation tools, listens to the incoming events from data sources such as BMC Helix Operations Management and BMC Helix AIOps and enables creation of event-driven automation policies to remediate events.
Learn what’s new or changed for BMC Helix Intelligent Automation including new features, urgent issues, and documentation updates.
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Related topics
Date | Summary | Title |
|---|---|---|
June 12, 2024 | Enhancements included in this release:
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May 15, 2024 | Reduce incident noise by using Proactive Service Resolution for ML-based situations | |
April 10, 2024 | Ability to recreate BMC Helix ITSM webhooks with tenant URLs for Proactive Service Resolution and Blackout Policy solutions. | |
Feb 8, 2024 | Documentation enhancements: Use cases for remediation. | |
Jan 10, 2023 | Email notification for disconnected on-premises connectors. |
Related release notes
The following links provide updates about the products that BMC Helix Intelligent Automation connects with:
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View the incoming requests for automations from BMC Helix AIOps. | |
Viewing policies in BMC Helix Dashboards View the statistics about the successful and failed automation policy runs and top 10 automation policies in your environment. |
Connecting with automation tools Configure any connector from the available out-of-the-box connectors to be able to create automation policies. | Create automation policies to automate any recurring tasks based on the events received from BMC Helix Operations Management or BMC Helix AIOps. | Configuring Proactive Service Resolution for TMF-compliant trouble tickets Configure the solution to automatically create TMF-compliant trouble tickets or incidents for critical events in the supported Trouble Ticket Management or IT Service Management systems. | Configuring the blackout policy solution Configure the solution to automatically create blackout policies in BMC Helix Operations Management based on a change request. |
Product trials
 | Communities  | Knowledge Base  | Videos  |
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Get a list of all the videos and a PDF version of the BMC Helix Intelligent Automation documentation. | See the documentation of products related to BMC Helix Intelligent Automation. |