BMC Helix ITSM Insights 21.3
BMC Helix ITSM Insights 21.3
BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.
Date | Summary | Reference |
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January 29, 2024 | Patch 11 for version 21.3 is available for SaaS subscribers. | |
September 5, 2023 | ||
June 15, 2023 | Update available in 21.3 patch 9:
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December 20, 2022 | Patch 7 for version 21.3 is available for SaaS subscribers. Update available in 21.3 patch 7:
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December 1, 2022 | Patch 6 for version 21.3 is available for on-premises customers. | |
September 2, 2022 | Not applicable | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
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May 23, 2022 | ||
March 23, 2022 | ||
January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
November 19, 2021 | Multiple usability improvements | |
October 4, 2021 | Enhancements available in this release:
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Determining areas for problem investigation As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process. Identifying and correlating incidents that refer to the same issue As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents | ||
As a tenant administrator, configure BMC Helix ITSM Insights for your organization. |
Communities | Knowledge Base | Education |
Videos
The following topics contain videos that supplement or replace text-based documentation.
Here are some answers to the most frequently asked questions about the BMC Helix ITSM Insights product.