This documentation supports the 25.1 version of BMC Helix ITSM Insights, which is available only to BMC Helix customers (SaaS).To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM Insights 25.1


BMC Helix ITSM Insights 25.1

BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.

Release notes and notices Updated 10 Apr 2025

Learn what’s new or changed for BMC Helix ITSM Insights 25.1, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

Downloading the installation files

Release notes and notices (BMC Helix ITSM documentation)

Release notes and notices (BMC Helix IT Service Management Deployment documentation)

 

Date

Summary

Reference

April 1, 2025Multiple issues correctedNot applicable
March 11, 2025Patch 1 for version 25.1 is available for On-premises customers.Not applicable

February 25, 2025

Multiple issues corrected

Not applicable

January 29, 2025

Issues that were corrected by 25.1.00 and issues that remain openUpdate available in 25.1:

  • Access context-specific resources in the self-help widget.
  • Group incidents of different language description based on semantic similarity.
  • Support Canadian English, and French languages in BMC Helix ITSM Insights user interface

 


Determining areas for problem investigation

As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process.

Identifying and correlating incidents that refer to the same issue

As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents

Setting up and going live

As a tenant administrator, configure BMC Helix ITSM Insights for your organization.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

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FAQ

Find answers to the most frequently asked questions about BMC Helix ITSM Insights.

Related documentation

See the documentation of products related to BMC Helix ITSM Insights.