BMC Helix ITSM Insights 23.3

BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.

Release notes and notices Updated 03 Dec 2024

Learn what’s new or changed for BMC Helix ITSM Insights 23.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices (BMC Helix ITSM documentation)

Release notes and notices

(BMC Helix IT Service Management Deployment documentation)

Date	Summary	Reference
December 3, 2024	Patch 4 for version 23.3 is available for on-premises customers.	Not applicable
November 25, 2024	Issues that were corrected by 23.3.04 and issues that remain open Update available in 23.3.04: Receive notifications for emerging major incidents in Real-time incident correlation clusters Use regular expressions in stop words to generate quality clusters for efficient problem investigation and incident analysis Ability to remove Personally Identifiable Information (PII) from Real-time incident correlation and Proactive problem management clusters Support for Canadian-French and Canadian-English in BMC Helix ITSM Insights	23-3-enhancements-and-patches
October 1, 2024	Patch 3 for version 23.3 is available for on-premises customers.	Not applicable
August 15, 2024	Issues that were corrected by 23.3.03 and issues that remain open Update available in 23.3.03: Group clusters with multiple categorical fields for problem investigation Estimate the complexity of incidents in a proactive problem management cluster Efficiently identify critical clusters	23-3-enhancements-and-patches
May 29, 2024	Issues that were corrected by 23.3.02 and issues that remain open Update available in 23.3.02: Access the in-app help from any screen Ability to select number of days as the lookback time period in Proactive problem management job settings	23-3-enhancements-and-patches
March 22, 2024	Patch 1 for version 23.3 is available for on-premises customers.	Not applicable
March 8, 2024	Issues that were corrected by 23.3.01 and issues that remain open Update available in 23.3.01: Gainsights telemetry Export a list of incidents from Real-time incident correlation clusters for offline analysis Detect major incidents in the Proactive problem management clusters Search and relate an original incident that is not available within the Real-time incident correlation cluster	23-3-enhancements-and-patches
December 8, 2023	Issues that were corrected by 23.3.00 and issues that remain open Update available in 23.3: Filter cluster based on quality in the Proactive problem management dashboard View the resolution summary of incident groups in a cluster Use presets to reuse your dashboard filter preferences View and track the number of jobs created by each user Share your Proactive Problem Management job configuration with other users Search and exclude values in advanced filter for fields with search menu Ability to support hierarchical groups	23-3-enhancements-and-patches

Getting started See more		Determining areas for problem investigation As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process. See more Identifying and correlating incidents that refer to the same issue As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents See more
Setting up and going live As a tenant administrator, configure BMC Helix ITSM Insights for your organization. See more		Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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BMC Helix ITSM Insights 23.3

BMC Helix ITSM Insights 23.3

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