BMC Helix ITSM Insights 25.2

 

BMC Helix ITSM Insights 25.2

BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.

Release notes and notices Updated 16 Apr 2025

Learn what’s new or changed for BMC Helix ITSM Insights 25.2, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

Downloading the installation files

Release notes and notices(BMC Helix ITSM documentation)

Release notes and notices

(BMC Helix IT Service Management Deployment documentation)

 

Date

Summary

Reference

April 15, 2025

Issues that were corrected by 25.2.00 and issues that remain open
Update available in 25.2:

  • Relate Proactive problem management cluster incidents to known errors in fewer steps

  • Download Proactive problem management clusters with job configuration for offline analysis

  • Track resolved and closed incidents in Real-time incident correlation clusters

  • Ability to set the character limit of each descriptive field for clustering.

  • Ability to hide Proactive problem management clusters based on the number of incidents they contain.

25.2 enhancement and patches

 

Determining areas for problem investigation

As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process.

Identifying and correlating incidents that refer to the same issue

As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents

Setting up and going live

As a tenant administrator, configure BMC Helix ITSM Insights for your organization.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix ITSM Insights documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix ITSM Insights.

Related documentation

See the documentation of products related to BMC Helix ITSM Insights.

 

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