This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  


BMC

BMC Helix ITSM: Smart IT 22.1

All versions
BMC Helix ITSM: Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.


Release notes and notices
updated 28 Feb

Learn what’s new or changed for BMC Helix ITSM: Smart IT 22.1, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Support information

Downloading the installation files Open link

BMC Helix IT Service Management Deployment 22.1 release notes Open link

BMC Helix ITSM 22.1 release notes Open link


Date

Summary

Reference

August 11, 2023

Issues that were corrected by 22.1.07 patch and issues that remain open

Updates available in 22.1 patch 7:Get real-time insights into service models from Asset console

22.1 enhancements and patches

July 5, 2023

Issues that were corrected by 22.1.06 patch and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers.

22.1 enhancements and patches

June 7, 2023

Issues that were corrected by 22.1.06 patch and issues that remain open

Updates available in 22.1 patch 6:

  • Edit an outage directly from a ticket
  • Consent for data collection
  • Asset console with comprehensive filtering and configuration options

22.1 enhancements and patches

March 24, 2023

Issues that were corrected by 22.1.05 patch and issues that remain open

Updates available in 22.1 patch 5:

  • Approve or reject a change request with fewer clicks
  • Ability to set locale and time zone preference in AR System User Preference
  • Automatically create a Digital Workplace Catalog request from a BMC Helix ITSM fulfillment ticket

22.1 enhancements and patches

January 13, 2023

22.1 enhancements and patches

November 2, 2022

22.1 enhancements and patches

October 10, 2022

22.1 enhancements and patches

September 2, 2022

Issues that were corrected by 22.1.01 patch and issues that remain open

Updates available in 22.1 patch 1:

  • Display improvements of the Smart IT UI on mobile web browsers

22.1 enhancements and patches

July 29, 2022

Enhancements available in this release:

  • Identify quickly if a BMC Helix Digital Workplace request creates a ticket

  • BMC Helix ITSM extends Canadian language support

22.1 enhancements and patches

Using

 

As an end user, access and navigate the Smart IT interface.

Planning

 

Use the planning information for resources, processes, and activities for Smart IT.

Administering

 

As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration.

Integrating

 

As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Education


PDFs and videos

 

or register to view the contents of this page.

Videos

Videos are available in the following areas:

Getting started videos

The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:

Using videos

The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:

Administration videos

The following topics in the Administering section contain videos that supplement or replace the text-based documentation:

Frequently asked questions

 

This topic provides information that supplements the BMC Helix ITSM: Smart IT documentation. 

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Helix ITSM: Smart IT.


You can find the answer to this question and a general overview of Smart IT in Getting started.

The PDF for the latest Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the Smart IT documentation that you might find helpful:

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