BMC Service Request Management 21.3
- BMC Service Request Management 22.1
- BMC Service Request Management 21.3
- BMC Service Request Management 21.05
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 8.1
Learn what’s new or changed for BMC Service Request Management 21.3 release, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Summary | Reference |
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January 23, 2023 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
December 20, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
December 1, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| |
May 27, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:
| 21.3 patches |
January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | 21.3 patches |
November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. | |
October 4, 2021 | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
| 21.3 enhancements |
As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company.
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As an administrator, perform configuration and administration tasks in Service Request Management.
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As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services.
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Videos
The following topics contain videos that supplement the text-based documentation:
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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