BMC Service Request Management 21.3
- BMC Service Request Management 22.1
- BMC Service Request Management 21.3
- BMC Service Request Management 21.05
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 8.1
Learn what’s new or changed for BMC Service Request Management 21.3 release, including new features, urgent issues, documentation updates, and fixes or patches.
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| Date | Summary | Reference |
|---|---|---|
| January 23, 2023 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
| December 20, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
| December 1, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
| September 2, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | |
| August 1, 2022 | Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
| |
| May 27, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
| March 23, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
| February 8, 2022 | This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT. | 21.3 patches |
| January 20, 2022 | Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM:
| 21.3 patches |
| January 5, 2022 | Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | 21.3 patches |
| November 19, 2021 | This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM. | |
| October 4, 2021 | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
| 21.3 enhancements |
As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company.
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As an administrator, perform configuration and administration tasks in Service Request Management.
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As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services.
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Communities
| Knowledge Base
| Videos
| Education
|
Videos
The following topics contain videos that supplement the text-based documentation:
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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