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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Information
This documentation supports the 21.3 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Getting started

If you are new to BMC Service Request Management, read and perform getting started tasks to learn how to create and manage service request definitions, service catalogs, and work orders in BMC Service Request Management.

Getting started for new users

Related topics

Known-and-corrected-issues

Getting started with service requests

Best practices

 

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BMC Service Request Management 21.3