BMC Service Request Management 21.05
- BMC Service Request Management 22.1
- BMC Service Request Management 21.3
- BMC Service Request Management 21.05
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 8.1
Learn what’s new or changed for BMC Service Request Management 21.05 release, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Title | Summary |
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October 28, 2021 | 21.05 Patches | This patch release includes defect fixes for Smart IT and BMC Service Request Management. |
September 15, 2021 | 21.05 Patches | Starting with 21.05.02 patch, perform container deployment of BMC Helix Innovation Suite and service management applications. |
July 28, 2021 | 21.05 Patches | This patch release includes updates and defect fixes for BMC Helix Innovation Studio and the service management applications. |
June 23, 2021 | 21.05 enhancements | For the BMC Helix ITSM enhancements, see
BMC Helix ITSM enhancements
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As a service agent, submit, view, and manage requests in Service Request Management. As a Work Order manager and assignee, perform various tasks on Work Orders in Service Request Management. As a catalog manager, build a service catalog in Service Request Management. | ||
As an administrator, set up Service Request Management for your company.
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As an administrator, perform configuration and administration tasks in Service Request Management.
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As an administrator, set up integrations with other BMC products or third-party software. |
As an administrator, workflow developer, or consultant, extended and customize Service Request Management through Advanced Interface Forms or SOAP web services.
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Videos
The following topics contain videos that supplement the text-based documentation:
AR System, BMC Helix CMDB, and BMC Helix ITSM documentation
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