This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

This space contains information about the Remedy IT Service Management Suite (Remedy ITSM Suite) 8.1 release.

What's new

Smart IT version 1.3 released

Remedy with Smart IT version 1.3 is released.  

For more information about Smart IT see, Remedy with Smart IT version 1.3.

Where to start

About Remedy ITSM Suite and Remedy OnDemand

Remedy IT Service Management Suite (Remedy ITSM Suite) provides out of-the-box IT Information Library (ITIL) service support functionality. Remedy ITSM Suite streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology --- in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model. All this helps you manage what matters to deliver Business Service Management (BSM).

Remedy OnDemand is a cloud-based software as a service (SaaS) offering that gives your organization access to all the benefits of BMC's industry-leading IT Service Management solutions — without the costs and overhead associated with hosting and managing on-premise software. It enables you to consume Remedy ITSM Suite by subscribing to a hosted service, which offers centralized hosting of BMC applications and data. Software upgrades are included as part of the service as soon as they become available.

Remedy ITSM Suite overview

Click the following image to expand it.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Rudolf Brenner

    On BMC Remedy IT Service Management Suite 8.0 Home there is a Warning Upgrading BMC Remedy ITSM to 8.0.00 removes localized views and overlays. Does this not happen any more with BMC Remedy IT Service Management Suite 8.1, i.e. no need to do the workaround?

    Feb 27, 2013 05:12
    1. Bruce Cane

      The issue described by the warning on the BMC Remedy ITSM 8.0 Home page was addressed in the 8.1 release. Consequently, the warning for BMC Remedy ITSM 8.0 does not apply to BMC Remedy ITSM 8.1.

      Feb 27, 2013 10:56
  2. Wallace Roets

    I cannot comment on known issues, so please excuse this out of place comment. The following link isn't working as it should:

    It reads: The included page could not be found.

    Jun 06, 2013 04:39
    1. Bruce Cane

      Thanks for drawing this to my attention Wallace. I have fixed the link.

      Jun 06, 2013 09:02
  3. Ivan Pirishanchin



    This space, as well as the one for ARS 8.1 cannot be added to the "favorite spaces" section on the dashboard.

    Could you please check?

    Apr 03, 2014 11:43
    1. Bruce Cane

      Hi Ivan,

      Can you briefly describe how you are trying to add the space to the favourites list?

      Apr 03, 2014 01:47
      1. Ivan Pirishanchin

        Just go to Dashboard, expand "All Documentation", scroll down to BMC Remedy IT Service Management Suite 8.1, click on the star icon and voila. The space is not added to the Favorites.

        Apr 03, 2014 01:56
        1. Bruce Cane

          Hi Ivan,

          Try opening the wiki space in question and, from the tool bar across the top of the Home page, select Browse > Advanced. On the Advanced tab, look to the Navigation pane on the left side of the page. At the bottom you will see Add Space to Favourites. Click that. This method seems to be more reliable than adding it to favourites fromthe Dashboard. 

          Let me know if you still have an issue with it.


          Apr 03, 2014 02:55
          1. Ivan Pirishanchin

            Yes, this time it works! Thank you very much!

            Apr 04, 2014 03:01
            1. Bruce Cane

              Good! Thanks for letting me know. 

              Apr 04, 2014 08:08
  4. Craig Mick
    Aug 01, 2014 10:04
  5. Marie Johnson

    The multi-tenancy link appears to have nothing to do with multi tenancy.

    Aug 01, 2014 12:25
  6. Catherine Siderine

    Thanks, Craig and Marie. I have updated the link... please try again.



    Aug 06, 2014 05:36
  7. Carsten Kowalski

    Where do I find this document in other languages than English?

    I'm looking for the ITSM documents CM and IM in German



    Oct 14, 2014 07:00
    1. Priya Shetye

      Hi Carsten,

      Translated documents are available under the PDFs page:

      ITSM Localized PDFs

      BMC Change Management localized PDFs

      BMC Service Desk localized PDFs



      Oct 14, 2014 07:41
  8. Anders Wilhelm

    A tad confusing text on the link for Smart IT post-install configuration...

    "Configuring Smart IT after configuration

    Nov 19, 2014 02:26
    1. Gary Beason

      It's fixed now. Configuring after configuration is a bit confusing. 

      Nov 19, 2014 09:11
  9. Gary Beason

    Hi, James, 

    You might have accidentally hidden the navigation tree because it has not been removed. Try pressing the [ key to show the nav tree or click the Expand Left Column button (the second from the right). 

    Feb 11, 2015 11:01