BMC Mainframe documentation is now on

We are pleased to announce that technical documentation for BMC Mainframe products is available on Now you can save favorites, watch pages for changes, search, and comment on every page. Check out the announcement.

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This space contains information about the BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite) 8.0 release.


When upgrading BMC Remedy IT Service Management to 8.0.00, the installer temporarily removes all localized views and, as a result, also inappropriately removes all overlays of the views. Even though the upgrade is successful, your overlays for localized views are no longer present. For more information, see Upgrading BMC Remedy ITSM to 8.0.00 removes localized views and overlays.

What's new

Smart IT version 1.3 released

BMC Remedy with Smart IT version 1.3 is released.  

For more information about Smart IT see, BMC Remedy with Smart IT version 1.3 .

Where to start

About BMC Remedy ITSM Suite and BMC Remedy OnDemand

The page BMC Remedy IT Service Management Suite - description does not exist.

BMC Remedy ITSM Suite overview

Click the following image to expand it.



The page BMC Remedy OnDemand - description does not exist.




BMC Remedy ITSM 8.0 components

Component Version
BMC Asset Management 8.0.x
BMC Change Management 8.0.x
BMC Service Desk 8.0.x
BMC Knowledge Management 8.0.x


  4. Where is the compatibility matrix for ITSM 8.0?

    Specifically BMC Remedy and BMC Atrium Product Compatibility Matrices

    1. Dirk, you'll find a link to that information on the BSM Environment recommendations page (

      The link-- Product Availability and Compatability--is in the last sentence of the first paragraph.

  7. I was unable to export this document to PDF.  (It was hung.  I waited 10 minutes then canceled.)  Is there a "ready-made" PDF available of the entire document?

  8. Thanks.  Found it.  I was confused my the title "Snapshot"  I thought this was a different document.

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