Creating tickets using Smart IT
Using BMC Remedy with Smart IT, you can create tickets and then handle them through out their lifecycle: from creation to closure. Smart IT, however, is more than just a tracking tool for tickets. Smart IT helps you to resolve tickets by proactively suggesting related tickets and knowledge articles that you can use to understand how other, similar tickets were resolved. Smart IT also uses a chat feature to help you collaborate in real time with colleagues and the customers who requested the incident.
Where to start
Depending on the type of ticket that you are creating, start with one of these topics:
- Scenarios for creating tickets using Smart IT
- Scenario for dynamically creating incident tickets with Smart Recorder
- Creating and managing change requests using Smart IT
- Submitting service requests using Smart IT