BMC strongly recommends that you read and understand all of the topics under the Data Management section before you start to use the Data Management utility.
This page contains the following information:
- Introduction to the Data Management component, which includes the following videos:
- Job-based framework terminology
- Where to go next
- Related topics
Introducing Data Management concepts
The following video provides an introduction to Data Management concepts.
Introduction to the Data Management component
The Data Management component is a web-enabled tool to use when loading data from earlier versions of BMC Remedy, or from legacy systems, into the current release of BMC Remedy ITSM Suite.
You can also use the Data Management component to update the following levels of data:
- process setup
For more information about these levels of data, see Levels of BMC Remedy ITSM Suite data.
The dataload tool provides a job-based framework that supports job-based data loads. You can use the tool to import data for:
- Foundation (which contains the common forms and data that are needed to support the BMC Remedy ITSM Suite of applications)
- BMC Change Management (and Release Management)
- BMC Asset Management (and Software License Management)
- BMC Service Desk
- BMC Knowledge Management
You can also use the dataload tool to import data for BMC Service Request Management. Be aware, however, that the tool uses a different method to import data into the BMC Service Request Management application than it does for BMC Remedy ITSM. For more information about importing data into BMC Remedy Service Management, see Importing SRDs, PDTs, and supporting data in the BMC Service Request Management documentation space.
The job-based framework provides support for:
Automated job scheduling
Multiple users performing multiple simultaneous dataloads
Multi-tenancy, which means users can create dataload jobs and templates that can be restricted to specific companies
Centralized error handling
Case insensitivity correction and alias replacement during validation
Loading data from various sources; for example:
- Lightweight Directory Access Protocol (LDAP) source files
- AR Export (ARX) files
- Extensible Markup Language (XML) files
- databases using Java Database Connectivity (JDBC)
- Microsoft Excel spreadsheets
Microsoft Excel spreadsheets formatted with the .xlsx extension have the following limitations:
Worksheet size: 1,048,576 rows by 16,384 columns
Number of characters in a cell: 32,767
If your data load operations could exceed these limitations, consider customizing the data loads using Atrium Integrator transformations as described in Managing customizations.
Data load customization options include:
(Recommended) Modifying or creating new Atrium Integrator transformations or jobs that load directly from the data source to the associated load forms. This is accomplished using one of the many out of the box input adapters in Atrium Integrator,for example JDBC. With this option, you can use the spreadsheets as a source of information on the target forms.
Adding extra cells that you can concatenate if the cell length is exceeded.
If the row length could exceed the spreadsheet limitation, another option (which does not require customization) is to split the load into multiple spreadsheets. This method, however, requires you to perform multiple loads.
Data Management provides out-of-the-box job templates, spreadsheets, and staging form mappings for your use.
Starting with BMC Remedy ITSM 8.0, Data Management does not provide sample data spreadsheets.
Data Management also provides a data wizard for modifying foundation data throughout all applicable BMC Remedy ITSM Suite forms. The Data Wizard also modifies configuration item (CI) records in BMC Atrium CMDB. For more information about the data wizard, see Using the data wizard to modify data.
Do not run the Data Management tool and the data wizard at the same time. This can cause data integrity issues.
Data Management usability enhancements
Starting with BMC Remedy ITSM 8.0, Data Management adopted the following usability enhancements:
To improve the user experience, BMC provides a web-enabled dataload tool that replaces the Data Management tool which had to be installed. File handling is now centralized using a network share that you must configure.
To improve application performance, system administrators can configure system messages from filters and servers to appear in a message bar instead of in pop-up windows.
To improve overall system performance, consoles and forms now open inside a single view area, instead of in individual windows.
To make navigation through the BMC Remedy ITSM Suite of applications easier, a more consistent navigation model is used on the IT Home Page, consoles, and forms. For example, the application menu that appeared on the IT Home page in earlier releases of the BMC Remedy ITSM Suite of applications is now used on all of the application consoles and main forms.
To make required fields more obvious, when you save a record a red box outlines mandatory fields that do not contain valid information.
The following video describes the data management enhancements in this release of BMC Remedy IT Service Management.
How to use the Data Management console
The following recorded webinar provides an introduction to the Data Management console and other Data Management concepts.
You can also connect with other users for related discussions on the BMC Community.
Job-based framework terminology
The following terms are used when describing the job-based framework:
Data Management job
A Data Management job (also referred to as job in this documentation) is an executable unit of work that is composed of a number of steps and their relationships and is used to run the dataload processes. A job is specific to one user and one company. Data Management jobs call Atrium Integrator jobs.
A step defines a unique process within each Data Management job, for example: a validate step, or a promote step.
A transformation defines a data flow sequence. The transformation integrates source and target data stores by:
Reading data from the source data store.
Transforming it according to the rules that you specify.
Storing it in the target data store.
Atrium Integrator job
An Atrium Integrator job is the core construct required by the job-based framework. It is composed of one or more transformations.
Where to go next
A good topic to read next is Overview of the data load process.
Other topics provided in the Data Management documentation include:
- Getting started with Data Management
- Configuring Data Management
- Populating the dataload spreadsheets
- Spreadsheet usage tips
- Working with dataload jobs
- Using the data wizard to modify data
- Managing customizations
- Onboarding Foundation and Assignment data, version 8.1.02 and later
- Running the Configuration Check Utility for UDM
- Simplified Transactional CI spreadsheet: version 8.1.02 and later
In addition to the information provided in the Data Management online documentation, there is a BMC Communities blog posting about managing your data load with BMC IT Service Management applications.