This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Installing

Each BMC Remedy IT Service Management Suite (BMC Remedy ITSM) application contains the consoles, forms, active links, escalations, flashboards, and so on, needed to run their basic functions. The applications also use several integrated modules and supporting applications that extend and enhance these basic functions.

The following topics are provided:

You install the BMC Remedy ITSM applications and their supporting applications manually. The integrated modules are installed automatically by the individual BMC Remedy ITSM application installers.

Note

Starting with the version 8.1.00 release, you can install BMC Knowledge Management using the BMC Remedy IT Service Management installer.

Depending on the needs of your organization, you can install one or more of the BMC Remedy ITSM applications. If you are installing only some of the BMC Remedy ITSM applications now, you can install the others later without having to perform any special integration procedures.

You can install the BMC Remedy ITSM applications in any order. You must, however, install the supporting applications for each BMC Remedy ITSM application in a specific sequence. See Installation process overview.

Note

If BMC Service Level Management is already installed on your system, the individual BMC Remedy ITSM application installers detect it and install integration software when the installers finish. The integration software is shipped with the BMC Service Level Management application. See Using BMC SLM with BMC Remedy ITSM applications for more information about the integration installation.

Was this page helpful? Yes No Submitting... Thank you

Comments