Release notes and notices
Learn what’s new or changed for Remedy Action Request System 20.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy AR System 20.02 release.
Tip
To stay informed of changes to this space, place a watch on this page.
The following table lists the enhancements in this release:
Date | Title | Summary |
---|---|---|
April 10, 2024 | Patch 6 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Issues that were corrected by 20.02 patch 06 and issues that remain open |
October 10, 2023 | Patch 5 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Issues that were corrected by 20.02 patch 05 and issues that remain open |
January 13, 2023 | Patch 4 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 04 contains the updates delivered in Patch 01, Patch 02, and Patch 03 for version 20.02. |
October 23, 2022 | Patch 3 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 03 contains the updates delivered in Patch 01 and Patch 02 for version 20.02. |
October 06, 2020 | Patch 2 for version 20.02 | This patch consolidates all the patches and hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities. Important Before you install this patch, ensure that Remedy AR System version 20.02 is installed. |
August 28, 2020 | Patch 1 for version 20.02 | Important Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite. This patch consolidates all the hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Following updates are available in the patch release:
|
February 21, 2020 | 20.02 enhancements | Enhancements available in this release:
|
Comments
Could you please add another column that lists the Server Version for the different patches?
Hello Marketta Daniels,
The version mapping information is available here .
We have also added a link to the version mapping information from the Related topics panel of this topic.
Regards,
Anagha
"To stay informed of changes to this space, place a watch on this page." --> Patch 5 was released on 5th Oct. 2023. Can you please update the page? (and also for Patch 6, when it will be released)
Hi Oliver,
Thank you for pointing out this issue with the content. We have corrected the topic with your feedback.
For more information on the patches, contact BMC Support .
Regards, Himanshu
Log in or register to comment.