20.02 enhancements

The 20.02 release continues to use deployment packages for the upgrade of Service Request Management, Service Level Management, and the other ITSM applications from version 18.05,18.08,19.02 or 19.08. The use of deployment packages makes the ITSM applications upgrade process faster and can enable zero-downtime upgrades.

If you are upgrading to version 20.02 from earlier versions (for example, version 9.1), you must use the upgrade installers to upgrade to version 18.05 and then apply the deployment package.

The upgrades of Remedy AR System, CMDB, Smart IT, and Remedy Single Sign-On continue to be done via installers, directly to version 20.02.

This topic contains information about the Remedy deployment enhancements in version 20.02 of Remedy.

Related topics

Downloading the installation files

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 20.02 enhancements Open link

Remedy Deployment enhancements

The following sections provide information about the enhancements in the 20.02 release.

Remedy ITSM supported operating system updates

To enhance the compatibility of Remedy ITSM Suite with the latest platform versions, Remedy ITSM Suite 20.02 adds support for the following operating systems:

Red Hat Enterprise Linux 8
SUSE Linux Enterprise Server 15
Oracle Solaris 11.4

For the complete list of the supported operating systems, see

BMC Solution and product availability and compatibility utility (SPAC) Open link

Additional configuration checks

Configuration checks enable you to gather information about the general health of your environment. For more information about the configuration checks, see the following links:

Removal of bundled Tomcat from the Remedy ITSM Suite installers

Tomcat is no longer included with the Remedy ITSM Suite installers. You must use an external Tomcat server while installing or upgrading Remedy ITSM Suite to version 20.02.

Thus, for a fresh installation of Remedy ITSM Suite 20.02, the option Install Tomcat server has been removed from the User Inputs screen. While installing or upgrading to version 20.02, you must specify your Tomcat server details in the User Inputs > Specify Installed/Existing Tomcat folder section. While uninstalling Remedy ITSM Suite 20.02, you do not get the option to Uninstall Tomcat.

For more information, see Preparing your web server.

Version mapping

The external version number that is displayed on the installer screens and the product pages is 20.02.00. BMC uses version 9.1.10 for internal purposes.

BMC Remedy product version is displayed as 9.1.10 in the following files:

Component	Version
INI template files in the installer ZIP files	All the INI template files in the installer ZIP files specify the product version as 9.1.10. This is an internal version number used by BMC. The external version is 20.02.00. For example, the following INI file specifies the product version as 9.1.10: <<AR installer zip folder>>\Disk1\Utility\ARSystem-ini-template
Properties files	When you search for properties in the Config Check utility, each property displays two versions – internal and external. The internal version is 9.1.10 and the external version is 20.02.00.
armonitor	The AR Monitor and arfiledeployer version is displayed as 9.1.10.
arerror.log	The arerror.log file displays the AR System and AR Assignment Engine version as 9.1.10.