This documentation supports the 20.02 version of Remedy Deployment.
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for installation and deployment of BMC Remedy ITSM 20.02, 20.02.01 and 20.02.02, including new features, urgent issues, documentation updates, and fixes or patches. 

Note

This section only includes information about changes since the most recent release for deployment of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 8.0, 8.1 , 9.0 , 9.1 , 18.05 , 18.08 , 19.02 , and 19.08

Tip

To stay informed of changes to this space, place a watch on this page.

The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Related topics

Known and corrected issues

BMC Atrium Core Release notes and notices

Remedy AR System Release notes and notices

Remedy Single Sign-On release notes and notices

Remedy IT Service Management Suite Release notes and notices

BMC Service Request Management Release notes and notices

BMC Service Level Management Release notes and notices

Remedy Smart Reporting Release notes and notices

DateTitleSummary
October 06, 2020Patch 2 for version 20.02

This patch consolidates all the patches and hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

Important

Before you install the 20.02.02 patch, ensure that Remedy platform components are upgraded to version 20.02.

Because this patch includes the updates delivered in Patch 1 for version 20.02, you can directly upgrade to Patch 2 from version 20.02.

August 28, 2020Patch 1 for version 20.02

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch consolidates all the hotfixes delivered for Remedy version 20.02 and later into a single patch. This patch also includes fixes for defects covering Remedy version 20.02 issues.

Additionally, this patch contains a list of objects modified or added in the Remedy platform components.

February 21, 202020.02 enhancements

Enhancements available in this release:

  • Remedy ITSM supported operating system updates
  • Additional configuration checks
  • Removal of bundled Tomcat from the Remedy ITSM Suite installers

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


 

 

 

Was this page helpful? Yes No Submitting... Thank you

Comments