This documentation supports the 20.02 version of Remedy Smart Reporting.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Smart Reporting 20.02, including new features, urgent issues, documentation updates, and fixes or patches. 

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy Smart Reporting 20.02 release.


This section only includes information about changes since the most recent release of Remedy Smart Reporting. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.1, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Remedy Action Request System release notes Open link

Remedy IT Service Management Suite release notes Open link

BMC CMDB release notes Open link

December 23, 2021Workaround available for Apache Log4Shell security vulnerability for CVE-2021-44228 and CVE-2021-45046Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in Remedy Smart Reporting version 20.02.02.
August 28, 202020.02.01: Patch 1 for version 20.02

This patch consolidates all the hot fixes delivered for Remedy Smart Reporting version 20.02 and later into a single patch release.

Additional updates available in this patch are:

  • Performance improvement for Report Design with Calculated Field

  • Broadcast reports to save directly to a disk

  • Performance improvement for broadcasting through email

  • View status of previous executions of broadcasts

  • Ability to check data connectivity by enabling volatile data source settings


Before you install this patch, ensure that Remedy Smart Reporting version 20.02 is installed.

February 21, 202020.02 enhancements

Enhancements available in this release:

  • Tracking the progress of work order automation initiative by using the Service Automation Dashboard and reports

  • Ability to change the default custom role of new users

  • (Version 19.11 and later) Separate documentation space for Remedy Smart Reporting
  • (Version 19.11 and later) Ability to restrict the number of rows retrieved from the database
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