This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Known and corrected issues

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Comments

  1. Axel Kluener

    If 'Component' = "Remedy Mid Tier" and 'Corrected in' = "20.02.01" the defects fixed in the preceding Hotfixes are not listed. That means the list is incomplete.

    Dec 08, 2020 04:49
    1. Anagha Deshpande

      Hello Axel,

      For the list of defects fixed in the previous hotfixes, please contact BMC support. Click here to contact BMC Support.

      Regards,

      Anagha

      Dec 09, 2020 12:09
  2. Axel Kluener

    Does that mean you can´t provide the information, because it´s not available to you ? If it´s not available to you working for BMC, how do you think I'll be able to get the information ? Wouldn´t you say that it would be beneficial for the customer for the above list to be complete, i.e. with all the hotfixes listed, too ? So you send me to the BMC Support. Can you guarantee they can provide this information ? If you can guarantee that the BMC Support provides this information, then the BMC support could send you the information right away and you could document the information on this web page right away for all other customers to see. If you cannot guarantee that the BMC Support provides this information, then why do you send me to them ?

    Feb 09, 2021 09:41
    1. Onkar Telkikar

      Hello Axel,

      Apologies for the inconvenience caused.

      Please note that the ‘Known and corrected issues’ topic lists all the known issues and only the critical, customer-reported, and partner-reported issues that are corrected in the current release of Remedy AR System. It does not list any defects fixed in the previous hotfixes. Therefore, for information about any particular issue that is not listed in this topic, please contact BMC customer support.

      Regards,
      Onkar

      Feb 25, 2021 04:02
  3. Peter Lundqvist

    There are quite a few listed known issues that are affecting 20.02.03 but they are also corrected in 20.02.03.

    This is very confusing. Are the issues corrected or not?

    Nov 03, 2022 04:31
    1. Anagha Deshpande

      Hello Peter,

      We have updated the known and corrected issues.

      If you are looking for a specific defect, please share the defect ID.

      Regards,

      Anagha

      Nov 04, 2022 03:59
  4. Sandip Kamble

    Remedy not releasing Floating licenses automatically when user Ideal / logged out / forcefully closed the browser - Case 01452817 Is this defect fix in patch4?

    Jan 18, 2023 12:16
    1. Chaitanya Vikas Ghanta

      Hi Sandip, 

      I am checking this and will get back to you shortly. You can also reach out to Support in case you need a quick revert.

      Regards,
      Chaitanya 

      Feb 26, 2023 10:43
      1. Chaitanya Vikas Ghanta

        Hi Sandip, 
        This case was closed with the recommendation to apply the patch. Please check with Support for more details.
        Regards,
        Chaitanya

        Feb 28, 2023 03:28
  5. Andreas Mitterdorfer

    Why is the link for patch03 missing?

    Feb 01, 2023 05:10
    1. Chaitanya Vikas Ghanta

      Hi Andreas, 
      Please check now. The patch 3 page is now visible in the page tree.

      Regards,
      Chaitanya

      Feb 17, 2023 02:53