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This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Remedy Action Request System 20.02 Release notes and notices

20.02.03: Patch 3 for version 20.02

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch. 

Important

Before you install this patch, ensure that Remedy AR System version 20.02 is installed on all servers in the server group.

Related topics

Known and corrected issues

20.02 enhancements

Defect fixes

This patch includes fixes for Remedy AR System related defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Downloading and applying the patch for on-premises deployment

For download instructions, see Downloading the patch Open link in Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy Open link in the BMC Helix Subscriber Information documentation.


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Last modified by Chaitanya Vikas Ghanta on Feb 02, 2023
20_02 patches patch_003

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20.02.04: Patch 4 for version 20.02
20.02.02: Patch 2 for version 20.02
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