20.02.02: Patch 2 for version 20.02
This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.
This release consolidates the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch.
Before you install this patch, ensure that Remedy AR System version 20.02 is installed on all servers in the server group.
This patch includes fixes for Remedy AR System related defects. For more information about the defects fixed in this patch, see Known and corrected issues.
Downloading and applying the patch for on-premises deployment
For download instructions, see in Remedy Deployment online documentation.
Applying the patch for BMC Helix ITSM subscribers
If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see in the BMC Helix Subscriber Information documentation.
What else changed in this release
For a list of objects modified or added in Remedy AR System, see the in the Remedy deployment documentation.