Remedy Action Request System 20.02
Learn what’s new or changed for Remedy Action Request System 20.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy AR System 20.02 release.
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The following table lists the enhancements in this release:
Date | Title | Summary |
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January 13, 2023 | Patch 4 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 04 contains the updates delivered in Patch 01, Patch 02, and Patch 03 for version 20.02. |
October 23, 2022 | Patch 3 for version 20.02 | This patch consolidates all the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 03 contains the updates delivered in Patch 01 and Patch 02 for version 20.02. |
October 06, 2020 | Patch 2 for version 20.02 | This patch consolidates all the patches and hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Patch 02 contains the updates delivered in Patch 01 for version 20.02, including Adobe Flash replacement capabilities. Important Before you install this patch, ensure that Remedy AR System version 20.02 is installed. |
August 28, 2020 | Patch 1 for version 20.02 | Important
Patch 2 for version 20.02
This patch consolidates all the hot fixes delivered for Remedy AR System version 20.02 and later into a single patch release. Following updates are available in the patch release:
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February 21, 2020 | 20.02 enhancements | Enhancements available in this release:
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As an end user, navigate the Remedy AR System interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards. | |||
As a developer or application programmer, develop or customize a Remedy AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application.
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As a developer or application programmer, integrate the Remedy AR System forms with any third-party application by using REST API.
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As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured. | As an administrator, set up integrations with other BMC products or third-party software. | ||
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
This topic describes and links to PDFs, videos and other documents that support this product release.
Ready-made PDFs of this space
Videos
The following table lists topics that contain videos that supplement or replace the text-based documentation.
Note
The videos are recorded using the earlier version of BMC Remedy AR System and are valid for BMC Remedy AR System 9.1.
Topic | Duration (in minutes) | Description |
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Association overview | 6:26 | This video explains how the Association Object can be used to establish relationships between entries in two BMC Remedy AR System forms to support referential integrity, cascade deletes, and archiving related entries. |
Enabling FTS high availability | 4:10 | This video explains how enhancements to Full Text Search including High Availability improve reliability, scalability, and performance. |
Managing the Archiving process | 5:38 | This video walks you through the BMC Remedy AR System Archive Manager console and describes how you can use it to manage the Archiving solution available starting with release BMC Remedy AR System 9.1. |
Testing AR System REST API | 5:14 | This video provides an overview to the Postman – REST Client tool. |
Login information | 4:23 | This video provides an overview of token based authentication for every API call. |
To create an entry | 6:50 | This video provides an example using Postman - REST Client to create an entry and retrieve an entry. |
To retrieve an association | 6:25 | This video provides an example using Postman - REST Client to search for an entry. |
To retrieve related entries | 5:14 | This video provides an example using Postman - REST Client to get related entries using associations. |
Configuring the REST API | 6:35 | This video provides the process to configure the Jetty web server. |
Setting plugin server configuration options | 1:30 | This video describes the Plugin Server Configuration feature, which is used to change the logging parameters through the user interface. |
Setting plugin server configuration options | 3:54 | This video provides a brief demonstration of using the Plugin Server configuration feature. |
Granular overlays | 4:03 | This video provides you an overview of granular overlays in BMC Remedy AR System. |
Customizing applications using overlays and custom objects | 4:26 | This video provides an overview of origin, custom, and overlay objects in BMC Remedy AR System. |
Using the localization toolkit to localize your applications | 19:02 | This video explains how to localize your BMC Remedy AR System applications using the Localization Toolkit. |
Viewing a Log Zipper output file with Maintenance Tool | 6:17 | This video describes using the Maintenance Tool to view the Log Zipper output file on a BMC Remedy AR System server. |
Configuring AR System server logging | 7:18 | This video provides information about the concept and benefits of this feature. The video also demonstrates the method apply the logging restrictions. |
Orientation | 5.06 | https://www.youtube.com/watch?v=vEwddbAQtoQ&feature=youtu.be This video provides information about the concepts, features, and benefits of BMC Atrium Single Sign-On. |
4.43 | https://www.youtube.com/watch?v=ilE_eEtwTRM&feature=youtu.be This video provides information about the authentication and integration details of BMC Atrium Single Sign-On. |
Related topic
This topic provides information that supplements the Remedy AR System documentation. It contains the following sections:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy AR System.
Remedy Mid Tier
This section provides answers to frequently asked questions about Remedy Mid Tier.
Remedy AR System licenses
This section provides answers to frequently asked questions about Remedy AR System licenses.
Internet Explorer Compatibility View warning
This section provides answers to frequently asked questions about the following compatibility view warning
IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location (AR WARN:9429)
Support for Google Chrome version 80
PDFs
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