Release notes and notices
Learn what’s new or changed for Remedy IT Service Management Suite 20.02, including new features, urgent issues, documentation updates, and fixes or patches.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy ITSM 20.02 release.
This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.
To stay informed of changes to this space, place a watch on this page.
Remedy AR System release notes
Remedy Change Management release notes
Remedy Asset Management release notes
Remedy Knowledge Management release notes
Remedy Smart Reporting release notes
Remedy Service Desk release notes
BMC Service Level Management release notes
BMC Service Request Management Release notes
Remedy Single Sign-On release notes
|October 23, 2022||20.02.03: Patch 3 for version 20.02||This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).|
|April 28, 2021||Change in active link behavior due to Google Chrome 80 update||Summary of resolutions to address the impact due to the changes in Chrome 80.|
|October 6, 2020||20.02.02: Patch 2 for version 20.02|
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). Remedy version 20.02.02 (Patch 02) contains the updates delivered in Remedy version 20.02.01 (Patch 01), including Adobe Flash replacement capabilities.
|August 28, 2020||20.02.01: Patch 1 for version 20.02|
Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
|February 21, 2020||20.02 enhancements|
Enhancements to Remedy IT Service Management Suite are:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to Remedy Smart Reporting are:
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