BMC Helix AIOps 25.2

BMC Helix AIOpsis an AI/ML-based platform that provides real-time, 360-degree visibility of your complete IT infrastructure. It analyzes data from multiple sources, identifies patterns, predicts potential problems, and helps remediate problems before they cause service disruptions in your environment.

With generative AI and automation, BMC Helix AIOps increases service reliability, reduces the mean time to resolution (MTTR), and ensures optimal health of your IT infrastructure environment.

Release notes and notices Updated 23 Jun 2025

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, documentation updates, and fixes or patches.

Tip

To stay informed of changes to this list, click the watch.jpg icon on the top of this page.

Related topics

Known-and-corrected-issues

Support-information

Date

Summary

Reference

April 23, 2025

Enhancements included in this release:

  • New service health score computation mechanism
  • Enhanced baseline graphs for health indicators
  • View historical and closed prediction events on the Predictions page
  • View baseline-driven prediction events
  • View only open incidents associated with the service
  • Infinite sessions for specific users in BMC Helix AIOps
  • Enhanced mean time to resolve (MTTR) computation for incidents
  • Improved user experience on the Situations page
  • Show notes for a situation
  • Vulnerability Manager role
  • Create and assign categories to vulnerabilities
  • Improved user experience on the Vulnerabilities page
25.2 enhancements and patches

February 20, 2025

Enhancements included in this release:

  • (Controlled availability customers only) Efficient service management with global balancing profiles
  • Support for the out-of-the-box OpenTelemetry (OTel) service blueprint

January 22, 2025

Enhancements included in this release:

  • (Controlled availability customers only) Generate best action recommendations from Jira and ServiceNow incidents
  • Updated version of the out-of-the-box service blueprint for the Microsoft SharePoint Server

Click here to see the steps.

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

operations management image

Getting started

Setting up and going live

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

Get a consolidated health summary of key performance indicators and entities.

Monitoring services

Assess the service health, do root cause analysis, and discover health insights.

Monitoring and investigating situations

Monitor and investigate ML-based situations for faster analysis and remediation.

Predicting and proactively resolving service outages

Predict service outages that help in identifying and fixing issues before they happen. 

Administering

Understand roles and permissions, enable AIOps features and notifications, model service blueprints, and model services.

Remediating services and situations

Run automation actions to remediate open events for services and situations.
Product trials Product trials
CommunitiesCommunities
Knowledge BaseKnowledge Base
VideosVideos
EducationBMC Training and Certification

PDFs and videos

Get a list of all the videos and a PDF version of the BMC Helix AIOps documentation.

FAQ

Find answers to the most frequently asked questions about BMC Helix AIOps.

Related documentation

See the documentation of products related to BMC Helix AIOps.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*