Using Ask HelixGPT to investigate situations
As operators or site reliability engineers (SREs), you use BMC Helix AIOps to make sure the IT infrastructure at your organization is reliable, scalable, and available to support business operations. Any impact to the infrastructure might lead to downtime, performance degradation, or service disruption for users. BMC Helix AIOps helps by proactively detecting, correlating, and resolving issues before they impact the system's health. By using the Ask HelixGPT chat available on all pages in the console, you can ask natural-language questions and instantly get insights, root causes, and recommended actions for issues in your infrastructure.
If you open Ask HelixGPT while investigating a situation, on the situation details page, the situation context is retained and you don't need to provide the situation ID.
Ask HelixGPT provides the following capabilities:
- Ask free-form questions to investigate ML-based situations.
- Get summarized data, in natural language, that helps understand and resolve issues faster.
- Get recommendations, best action plans, and drill down to analyze a situation based on impacting factors such as change requests, logs, and so on.
- Get contextual, in-app assistance on the situation details page.
Before you begin
As a tenant administrator, make sure that you have performed the following tasks:
- Configure settings in BMC Helix AIOps to use its AI-powered capabilities.
For more information, see Configuring settings to use the AI-powered capabilities in BMC Helix AIOps.
(Optional) To change the number of entries to be displayed in the results, perform the following steps:
By default, details of the top 5 entries are displayed in results. To customize the number of entries to be displayed, perform the following steps:
- Log in to BMC Helix Innovation Studio.
- Select Workspace > HelixGPT Agent Studio.
- Select the Agent record definition, search for the AIOps Chat Agent, select the agent and click Edit.
- In the Configuration field, specify the number of entries to be displayed in the following format:
{"execute_limit": <number of entries> }
You can specify a maximum of 10 entries to be displayed.
- Save changes.
To use Ask HelixGPT to investigate situations
- Log on to the BMC Helix AIOps console, and click Ask HelixGPT
.
The Ask HelixGPT panel is displayed. - Type any of the supported questions.
For example, type Give me a list of critical situations.
The response is displayed.
- (Optional) On the situation details page, click Ask HelixGPT and ask any of the supported questions.
Since you are on the situation details page, you do not need to provide the situation ID as the context is retained.
- Continue to continue to investigate the situation further by asking any of the supported questions.
- To start a new chat, click New Topic
.
The following list describes the supported questions:
- View all critical situations
- View all major situations
- Give me the list of situations for Service <service_name>
- Get me similar situations for <situation_ID>
- Get me similar situations for <incident_ID>
- Get me the best action plan for the situation <situation_ID>
- Get me the best action plan for incident <incident_ID>
- Get me the best action plan for <incident_ID>
- Give me a situation summary for <situation_ID>
- Give me the situation summary for Incident <incident_ID
- Get me the changes related to the situation <situation_ID>
- Get me the changes related to the INCIDENT <incident_ID>
- Give me the 5 Why analysis for incident <incident_ID>
- Give me the 5 Why analysis for situation <situation_ID>
Best practices for asking free-form questions
Use the following best practices while asking questions:
- Always provide the situation ID or incident ID to get answers in the context of the situation or incident.
- Make sure that service names are case-sensitive.
- Avoid asking out-of-scope and non-supported questions.
- Instead of one long query, ask step-by-step.
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